Job description
Tabatinga - Venue Supervisor
Tabatinga Tweed Heads is seeking an energetic, hands-on, and customer-focused Venue Supervisor to lead the daily operations of our vibrant indoor Fun & Social Centre, located within Seagulls Club.
Tabatinga provides a fun, safe, and engaging environment for children aged 0 - 12 years, while also creating a welcoming space for parents and carers to relax and enjoy quality food and café offerings. We are passionate about delivering memorable family experiences through exceptional service, entertainment, and hospitality.
This is an exciting opportunity for an experienced hospitality professional who thrives in a fast-paced environment, enjoys leading teams, and is passionate about creating positive guest experiences.
About the Role
As Venue Supervisor, you will play a key leadership role in the day-to-day operations of the venue, ensuring smooth service delivery across the play centre, café, kitchen, and party/event areas. You will lead by example, support and develop team members, and maintain high standards in customer service, presentation, cleanliness, and safety.
The role requires a proactive and adaptable individual who can confidently manage busy operational periods while maintaining a positive and professional atmosphere for guests and staff alike.
Essential Skills, Experience & Qualifications
To be successful in this role, applicants must demonstrate:
Exceptional customer service skills with a warm, professional, and empathetic approach
Strong leadership capabilities with experience managing, motivating, and developing teams
Excellent organisational, communication, and interpersonal skills
The ability to work independently, proactively, and effectively under pressure




The ability to work a flexible roster across a 7 day period, including the opening and closing of Tabatinga. Full availability is required, including but not limited to weekends, public holidays, all school holidays, as well as potentially being called in on unexpectedly busy days (rainy days)
Previous experience in staff recruitment, onboarding, training, and performance management
Minimum 2 years' experience within a hospitality, café, or kitchen environment
Experience supervising busy café and kitchen operations, including hands-on operational support
Minimum 2 years barista experience
Strong understanding of food safety, hygiene, and workplace health and safety procedures
The ability to engage positively with guests of all ages, from toddlers to grandparents
Confidence in resolving customer concerns professionally and efficiently
High personal presentation standards and professional communication skills
Solid attention to detail and ability to multitask in a fast-paced environment
Flexibility to work across a seven-day roster, including weekends, evenings, public holidays, and school holidays
Availability for occasional short notice shifts during peak trading periods
National Child Safety Training (or willingness to obtain)
Current NSW Working with Children Check (or willingness to obtain)
First Aid and CPR Certification (or willingness to obtain)




Preferred Experience & Qualifications
The following will be highly regarded:
Previous Management/Supervisor experience
Food Safety Supervisor Certificate
Experience working within children's entertainment, family venues, or recreation environments
Key Responsibilities
Your responsibilities will include, but are not limited to:
Supervising the daily operations of the Tabatinga Play Centre
Managing café and kitchen operations, including food preparation, ordering, stock control, food safety, and cleanliness
Preparing and adjusting staff rosters in line with business requirements
Leading, mentoring, and supporting team members
Delivering exceptional customer service and ensuring positive guest experiences
Coordinating children's parties, functions, and school holiday activities
Responding to customer enquiries via phone and email
Ensuring venue presentation, cleanliness and safety standards consistently maintained
Assisting with the OOSH (Out of School Hours) program on a daily basis
Supporting continuous improvement initiatives and contributing positively to team culture
What We Offer
Attractive remuneration package - Full Time Position
Full Time position - includes 4 weeks annual leave, sick leave + superannuation.
Discounted childcare (OOSH) if applicable
Supportive and friendly team workplace
Flexible working conditions
Career development and growth opportunities within an expanding company
A fun, dynamic, and family-focused workplace
Uniform provided
Free on-site parking
Tabatinga is an equal opportunity employer and encourages applications from candidates of diverse backgrounds and experiences.
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📌 Tabatinga - Venue Supervisor (Tweed Heads)
🏢 Tabatinga
📍 Tweed Heads