Rental Administration/Customer Support
We are seeking a proactive and customer focused administrator to join our rental team and play a key role in supporting daily operations and customer service activities. This position offers a great opportunity to work within a collaborative team environment, supporting customers and internal stakeholders while contributing to the smooth coordination of rental enquiries, order processing and invoicing customers.
The ideal candidate will enjoy building strong working relationships, thrive in a hands‐on support role, and take pride in delivering a high standard of service. Previous experience in administration, accounts or a similar operational setting will be highly regarded.
Why work for United?
5 days anniversary leave on top of your 4 weeks
Flexibility to work a 4 weekly day off or a 9-day fortnight if you choose
Career Growth: Training, development, and opportunities to advance
Great Perks: United Rewards = employee discounts you'll actually use
Strong & Stable: Be part of a national company with over 40 years of history
Key Responsibilities
Play a key role in keeping things running smoothly by accurately entering rental agreements and managing customer and supplier invoicing
Keep things moving by tracking daily hires, following up with customers and sales representatives, and processing off-hire requests
Managing customer damages




Be the go‐to support for walk‐in customers and provide backup for sales representatives on the road
Manage transport coordination with precision, ensuring timely and accurate requests
Keep records organised, handle general filing and archiving, and process cash sales
Help Rental Coordinator when needed, keeping everything on track and running smoothly
About you
A sharp eye for detail – essential in this role!
Accounts/invoicing background (highly desirable)
Team player – collaborate, adapt, and support those around you.
Self-motivated and able to work independently
A multitasker who can juggle priorities with ease
Hands‐on, adaptable, and ready to tackle any challenge
A positive, can‐do attitude that lifts the team
Tech‐savvy – comfortable with Microsoft Office
Confident and professional communication skills – written and verbal
A problem‐solver who thinks on their feet
Cert II or III in Business Administration (a plus!)
Experience in the hire industry? Great, but not a must!
About United
Join one of Australia's largest privately‐owned forklift and access equipment companies, a respected industry leader with a strong national presence and an exciting future. With
over 500+ employees
,
16 branches
across the country, and exclusive dealership rights for global brands like Caterpillar, Konecranes, and Haulotte, we're proud to be at the forefront of our industry and continuing to grow.
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📌 Rental Administrator (Gold Coast)
🏢 United Forklift and Access Solutions
📍 Gold Coast