EOI - Manager, Marketing and Communications – NSW Trustee and Guardian
Temporary full time vacancy. Up to September **** with a possibility of extension.
35 hours per week.
Location: This role is based in Sydney CBD 3 days per week and 2 days working from home.
Clerk Grade: Level 9/10. Base salary $129,464 p.a. to $142,665 p.a. plus 12% superannuation and annual leave loading.
Expressions of interest are being sought from current NSW Public Sector employees (ongoing and temporary staff) who wish to be considered for this temporary employment opportunity.
About us
At NSW Trustee and Guardian, our purpose is to support the rights, welfare, and interests of the people of NSW. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers' lives. Join our dedicated NSW Government agency and make a difference in the lives of over 50,000 people each year
Our commitment to diversity
Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.
About the team
The Customer Experience division provides a wide range of specialist support across NSW Trustee and Guardian divisions including customer advocacy support, service design, business development, marketing, brand, communications, and media services.
About the role
This is an exciting opportunity for a marketing and communications specialist to lead a high performing team that shapes and executes engaging campaigns and customer and employee communications that will build brand reputation and drive improved business outcomes.
The role is responsible for leading a high performing team to create engaging campaigns and communications to drive NSW Trustee and Guardian's brand reputation and financial sustainability objectives. The role works closely with team members across the Customer Experience division and NSW Trustee and Guardian, to deliver specialist marketing communications that support improved customer experience outcomes.
As the Manager, Marketing and Communications, you will:
Lead the team to proactively develop and deliver engaging integrated marketing campaigns and communications to improve brand awareness and consideration for products and services, improved customer experiences and improved brand reputation in key areas of satisfaction, trust and engagement.



Ensure all activities are customer centred; aligning to organisational objectives, are consistent with NSW Trustee and Guardian's Customer Excellence Principles and adhere with all NSW Government and NSW Trustee and Guardian's brand guidelines
Lead the development and implementation of all marketing support assets, communications material, and content for internal and external channels.
Work collaboratively with internal stakeholders to improve customer communications, ensuring it is written in plain English, meets customer needs and aligns with NSW Trustee and Guardian Customer Excellence Principles.
Develop reporting dashboards to monitor and evaluate effectiveness of all activities against agreed measures and outcomes, identifying opportunities for continuous improvement and capability development.
Develop and maintain stakeholder relationships through effective communication, negotiation and issues management to ensure project deliverables are met.
Apply best practice industry methodologies standards and guidelines to ensure delivery of quality outcomes within established timeframes and project plans.
Supervise, mentor and coach staff to achieve high levels of performance, deliver excellent customer service and meet organisational outcomes
For more information about the position, view the
role description.
About you
The ideal candidate will need to have the following skills and experience:
Experience in marketing communications across multiple channels
Experience being a brand champion
A passion for creating effective digital campaigns and communications that connect with a diverse range of people.
Experience in leading a high performing team
Strong communication skills with demonstrated experience in the delivery of information across multiple audience profiles
Sound like you? We would love to hear from you!
Essential requirements
Demonstrated integrated marketing communications experience across multiple channels, including paid media, owned and earned media, printed collateral and event support assets; internal, external, and customer communications, driving improved brand awareness, consideration and overall reputation.




Tertiary qualifications and/or equivalent knowledge, skills and experience in a relevant discipline or industry within services sector, professional and or community focussed areas across a diverse range of customer groups.
What we offer
NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:
work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
various leave options (recreation, parental, and flex leave of up to 24 days per year)
career development including study leave and acting opportunities
access to Fitness Passport and employee assistance program, and annual flu vaccinations
Be part of something bigger. For more information about joining us, visit the
Careers page
on our website.
How to apply
To apply for this role:
Complete the online application
Submit a resume (maximum five pages)
Submit a brief cover letter (maximum two pages) outlining your skills, experience and suitability
Answer the following targeted questions (maximum two pages):
1. Describe a time when you led a high-performing team to create engaging campaigns and communications. What was the outcome?
2. What best practices do you follow to ensure the delivery of quality outcomes within established timeframes and project plans?
Read:
writing your job application
for tips on the application process.
Visit the
Capability Application Tool
to prepare for the recruitment process by accessing practice applications and interview questions based on the focus capabilities listed in the role description.
Closing date
Applications close 11:59pm, Sunday 15 February ****.
For enquiries about the role, please contact Jacqueline Keenan - Senior Manager, Customer Engagement via email:
******
For enquiries about the recruitment process, please contact Antonio Caswell, Talent Advisor via email:
******.
Please do not send your applications directly via email, LinkedIn, or SEEK. Only applications submitted via the online portal will be accepted.
Please note:
If you need an adjustment in the recruitment process, please contact People and Culture via email at
******
Offers of employment will be subject to reference checks and relevant clearances.
A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.
Thank you for your interest in this role. We look forward to receiving your application.

📌 Eoi - Manager, Marketing And Communications (Sydney)
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