Our Company:
ISN was established in **** and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with protected and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.
Are you looking for an opportunity with a growing company that offers great benefits, a dynamic work environment, and excellent professional development opportunities? Join our client development program in Perth where you can interact with clients and colleagues from around the world as you enhance your professional skills and learn our operations.
The Position:
The Senior Associate position provides a critical link between customers, sales, business development and management of client accounts. It requires that one be able to work as part of a team and willing to assist with all of the day-to-day operations inherent to a rapidly growing organization.
Who should apply?
Driven individuals who possess a desire to work with people externally and internally, engage with customers via phone and in meetings, and obtain increased responsibilities.
Bachelor's degree from an accredited university and/or equivalent work experience
2+ years' work experience in a sales or customer service position
Excellent verbal and written communication skills
Excellent customer service orientation
Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
Ability to work well in a fast-paced environment
Responsibilities:
Proactively service and support ISNetworld contractor/supplier and client customers
Conduct advanced training on ISN products via phone, web based and face-to-face meetings




Participate in prospecting efforts including calls, emails and new business meetings
Prepare, present and be able to recap calls with client customers
Field incoming calls and emails, liaison with Contractor Development and troubleshoot problems directly involving client contacts
Support team members on researching and analyzing key data related to growing the health of client accounts
Onsite Requirements:
In-person attendance is required Monday through Friday during the first 90 days of employment. During this time, certain days may be deemed ok for remote learning as directed by your supervisor and Training Team.
After your 90-day review, in-person attendance is required 3 days per week and required for certain meetings and tasks (customer meetings, team collaboration day, ISN events, team events, performance reviews, etc.).
ISN AUS Benefits*
Up to $400 AUD reimbursement for office parking or public transportation
Monthly cell phone reimbursement
100% company-paid supplemental health insurance premiums for employees and dependents
Long-Term & Short-Term Disability Coverage
Hybrid working schedule with lunch provided on in-office days
Domestic and international travel opportunities
12% superannuation contribution
Time Off & Paid Holidays
4 weeks of annual leave per year of service
10 days of personal leave per 12 months
13 paid holidays
Team-building activities and events, including quarterly kick-off meetings and community volunteer day
Matching charitable gift program
Employee assistance program
Professional development & training opportunities
Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
Business casual, jeans allowed
*All benefits are subject to change with notice to the employee

📌 Senior Associate (Perth)
🏢 ISN Software
📍 Perth