EML is a leading
Workers Compensation
and
Personal Injury Claims Management
business. Our goal is to help people get their lives back through
ongoing support during their return-to-work journey
. We continue to experience ongoing growth and now have over
4,000 dedicated employees
. We foster a learning culture that allows for us to continually invest in our employees ensuring a
long-term career
here at EML.
THE OPPORTUNITY
As part of our diverse team based in
Newcastle
, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
As an Administration Assistant, you will play a vital role in supporting our claims teams by keeping things running smoothly behind the scenes. From coordinating claim activities and booking medical appointments to organising travel, investigations and interpreter services, you'll be the one making sure no detail is missed.
You'll liaise with providers to gather reports and clinical notes, keep claim records up to date, and prepare accurate, professional documentation that supports our work every step of the way.
This will be a
permanent, full time
position based in our
Newcastle
office, with work-from-home flexibility (up to 3 days per week) considered from month three, subject to performance and approval.
YOUR RESPONSIBILITIES
Support claims teams by coordinating and progressing claim activities.
Arrange appointments, travel and accommodation for injured workers as needed.
Liaise with providers to obtain clinical notes, reports and other required information.
Organise medical investigations, police reports and interpreter services.
Maintain accurate claim records and prepare supporting documentation and correspondence.
ABOUT YOU




Strong computer literacy with the ability to quickly learn new systems and navigate multiple platforms.
Excellent attention to detail and time management, with a focus on meeting deadlines and staying organised.
Confident working both independently and as part of a collaborative, diverse team setting.
Clear and professional written and verbal communication skills, with a proactive approach to queries and follow-ups.
Solid data entry experience, with a focus on accuracy and maintaining confidential information would be highly regarded.
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
A diverse and collaborative team culture like no other
Flexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.

📌 Administration Assistant (Newcastle)
🏢 EML
📍 Newcastle