ABOUT US
As an organisation, the AFL works tirelessly at all levels to enhance and grow the game – from grassroots to elite. Together, we put on the game, deliver important events, communicate with our fans, run community programs, develop coaches and umpires, and collaborate with partners, delight members, support clubs and so much more. While our roles may vary we are all united by a common goal, to progress the game so that everyone can share in its heritage and possibilities.
Marvel Stadium serves as the busiest multi-purpose stadium in the world welcoming over 2 million patrons through its turnstiles each year. The award-winning stadium is known as one of Melbourne's premier venues for all event styles with the ability to host private events for 2 up to 10,000. The Marvel Stadium Upgrade represents a $225 million investment by the Victorian Government, providing a unique chance to revitalise Marvel Stadium as both a world class sports and entertainment venue and a destination private events venue in the heart of Melbourne! Amazing recent event spaces are coming online in the new year with fantastic opportunities to be involved in the most exciting venue in Melbourne!
The AFL is committed to promoting and protecting the safety and wellbeing of children and young people in our care. Please note, we undertake several screening processes to ensure this commitment is upheld, this includes ensuring the successful candidate to this position holds a valid employee Working with Children/ Vulnerable People check and a satisfactory criminal history record check.
We are an Equal Opportunity employer and firmly believe that diversity and inclusion is an important part of both the AFL and the communities in which we operate. Our game is for everyone, and we strive to be a workplace for everyone.
Aboriginal and Torres Strait Islander peoples are encouraged to apply.
ABOUT THE ROLE
The primary responsibility of this role is to work within the Marvel Stadium Elevate Experiences & Events operations team to coordinate and deliver seamless,



efficient and professional non-match day functions for a variety of clients with a superior customer service culture and service delivery ethic into the team, resulting in the delivery of exceptional experiences for our clients and their guests. This role is extremely guest experience focused with a willingness to go the extra mile and anticipate client requests of utmost importance and a fantastic opportunity for someone eager to work in the world of private bookings in the busiest stadium.
Please note this is a max-term role until December ****.
A DAY IN THE LIFE – WHAT YOU WILL BE RESPONSIBLE FOR:
Regularly meet with clients to establish event requirements and expectations
Invoice clients as per contracted invoice schedule and monitor all incoming payments
Build and maintain strong working relationships with venue departments, contractors, venue hirers, suppliers, sponsors and clients
Create event run sheets and floorplans for distribution to clients and internal departments/contractors
Full responsibility in ensuring successful event delivery
Coordinate the delivery of all event equipment to the stadium via the PlaySafe channels
Roster and performance manage dedicated the Elevate Events staffing pool with the assistance of the Workforce Planning team
Liaise with the digital teams for IPTV signage and digital assets
Establish rapport with guests and maintain a high level of service and confidence to clients
Meet with client on event days to ensure requirements are met and Customer Service have been briefed. This will include some out of hours work for VIP events or busy seasons
Ensure familiarisation with the venue's Emergency Management Plan and procedures
Adhere to Occupational Health and Safety policy and reporting requirements




Post function follow up with clients to obtain feedback and debriefing information and report any operational issues
Monitor client feedback and Customer Service debriefs and review with the team to improve the customer experience
Contribute to key projects within and outside of core role
Conduct department reporting including Feedback and Customer Service
OUR IDEAL TEAM MEMBER
Interest and ambition to progress in the MICE event industry
Excellent written and verbal communication skills
Ability to work in a fast-paced workplace during our peak periods
A motivated and organised work ethic with the ability to work within deadlines
A willingness to take the extra step to ensure client and guest satisfaction
Previous experience in an event co-ordination role, ideally within a hospitality focused venue
General knowledge of venue operations including workforce planning, security, facilities, cleaning, catering and audio visual
Previous experience desirable with Ungerboeck/Momentus and AutoCAD
Experience in motivating and supervising casual staff
Demonstrated excellence in customer service
Well-developed interpersonal skills
Outstanding organisational skills, including planning, prioritising work, scheduling and time management
Intermediate skills in Microsoft Word and Excel
Strong reporting capabilities
Desire to grow in the MICE industry and all its facets
Understanding of OH&S; and Emergency Management procedures
OUR CULTURE

THE PERKS
We believe in a
Healthy Mind, Healthy Body and Healthy Workplace
and our staff have access to an extensive Health and Wellbeing program
My Development
– all employees have access to the AFL's My development program which consists of on-the-job training, coaching and mentoring and formal learning.
AFL Staff Footy Memberships
– easy access to the game, staff can share these with family and friends
My Benefits –
staff have access to over 350 discounts with some of the biggest retailers and the AFL's Corporate Partners
Play Your Way
– A flexible approach to your working life
Applications Close: 28 February ****

📌 Functions Coordinator (Victoria)
🏢 Australian Football League
📍 Victoria