We have an exciting opportunity for a Customer Service Team Leader to join our Burswood team.
You'll lead a team of consultants supporting our residential customers with technical and account enquiries, oversee performance, and ensure service standards are met.
If you're confident in customer service, tech‐savvy, and ready to grow your leadership skills, this is a great chance to make an impact and support our mission of delivering exceptional customer experiences.
At Aussie Broadband we believe
difference
is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud
Equal Opportunity Employer
, supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday.
Join us as we continue to grow and make a mark as the 5th largest telco in Australia!
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down!
Our fantastic culture lives and breathes our values:
Don't be ordinary, be awesome
Think BIG
No bullsh*t
Be good to people
Have fun
We are proud to be a
B Corp Certified company
, which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
We care about our community
through our
Pledge 1% commitment
,
sponsorship programs
and our paid staff community service leave offering.
But don't just take our word for it –
We have been named one of the top employers in Australia by
HRD magazine
.
The good stuff




26 weeks paid parental leave
for both
primary and secondary caregivers
(in addition to any government-paid leave)
Discounted internet
up to the value of $109 per month
20% off
our Mobile services
Day to day benefits
like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
Celebrating you!
With monthly rewards and recognition
Internal training
and resources for you to continue to learn, grow and achieve your career goals
Yearly allowance for amazing
Aussie merch
Fitness Passport
for access to multiple gyms and pools across Australia
Let's talk about you
Telco industry knowledge
Clear and approachable communicator
Strong leadership abilities
Customer service understanding
Advanced computer skills
Proficient in negotiation and innovative thinking
Works well independently and in a team
How will you support our "Why?"
Lead a team of consultants who provide technical and accounts support to our residential customers
Manage a medium to large-sized team and coordinate with our Aussie Experts to meet organisational requirements
Oversee team performance and ensure targets are met through cooperative efforts
Meet customer service standards and call handling targets
Foster a professional business relationship with customers by providing prompt and efficient service
Ready to join?
Hit the
apply button
to submit your application
and our fantastic team will be in touch!
Even if you feel you don't meet all the requirements, we'd still love to hear your story. We like to think outside the box with the people we hire.
If you have any questions, get in touch today with our team at
******
Just a heads up, we can't take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!

📌 Residential Customer Service Team Leader (Western Australia)
🏢 Aussie Broadband
📍 Western Australia