Join Moomoo as a Client Service Specialist
Ready to change the way Australians invest?
At Moomoo, you're not just joining a leading global investment platform; you're becoming part of a lively, purpose-driven team that believes smarter investing should be accessible to all. With more than
27 million users worldwide
and a strong local presence, we're shaking up wealth-tech, and we want you on our journey!
What You'll Do
As our Client Service Specialist in Sydney, you'll be the friendly face that welcomes clients into our experiential store—helping them get started, guiding them through our platform, and making sure their investing experience is smooth and enjoyable. If connecting with people and making financial concepts simple sounds exciting, this is your chance to shine in a fast-growing industry.
Your Day-to-Day:
Welcome and assist new clients with account opening and app navigation
Answer basic questions and help clients feel confident using Moomoo's innovative features
Support marketing events and workshops - be part of the buzz around our newest campaigns
Work with your team to keep store operations on track and clients happy
Help with documentation and compliance, always keeping client information safe
Assist sales efforts by following up on leads and supporting client acquisition goals
Requirements




1-2 years' experience in customer service, preferbally financial advice, or retail investment services
Basic knowledge of financial markets and trading platforms
People-focused:great communicator (English; Mandarin/Cantonese a plus)
Organised, detail-oriented, and comfortable with multitasking
Willing to work rotating shifts, including weekends and holidays
Tech-savvy and keen to learn new digital tools
Customer-first problem solver who's always ready to help
Preferred Qualifications
Previous retail or store sales experience
Team management or training experience
Active Moomoo user
Familiar with local community resources
Experience in pop-up store or temporary retail space operations
Familiar with mall partnership processes and promotional calendar planning
Benefits
Perks & Perks
Growth:
Work for a leader in digital brokerage, with unlimited career opportunities
Competitive rewards:
Market-driven salary and performance bonuses that reflect your impact
Coverage:
Comprehensive insurance for you and your family
Culture:
A fun, diverse workplace with frequent team events and celebrations
Surprises in store:
More benefits revealed as you progress through the hiring process!
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📌 Client Service Specialist - Sydney
🏢 Moomoo ANZ
📍 Sydney