About BackTrack
BackTrack is an Armidale-based not-for-profit that supports young people from disadvantaged backgrounds to get back on track. Through hands-on learning, work skills, safe accommodation and a strong sense of belonging, we help young people build the skills, confidence and connections for a future they're proud of. Behind every young person we support is a busy, hardworking team — and a front desk that keeps it all running.
About the role
This is a front-of-house role at heart. Based at our Armidale site, you'll be the welcoming first point of contact for visitors, callers and enquiries, and the person who keeps reception and day-to-day site administration running smoothly and professionally.
Front-of-house and Armidale site support is your primary focus. As a secondary part of the role — and as your time allows — you'll also provide practical administrative support to other BackTrack teams, programs and sites. It's a genuinely wide-ranging role for someone who enjoys being the reliable, organised heart of a busy workplace.
We're open to filling this position as one full-time role, or as a job share between two well-aligned part-timers. If that's you and a colleague, apply together and tell us how you'd make it work.
What you'll do
Be the welcoming first point of contact — greeting visitors, managing sign-in, answering enquiries and connecting people with the right person
Keep reception and shared spaces clean, safe and well-presented, and keep office, kitchen and cleaning supplies stocked
Provide practical support for meetings, tours and visits, including room readiness,



catering coordination and visitor information pack
Handle everyday administration — mail, banking, the shared inbox, phone enquiries and message distribution
Monitor facilities and report maintenance issues so the site runs smoothly and safely
Support fleet administration (fuel cards, vehicle bookings, registrations and servicing) and track safety equipment and WHS actions
Help coordinate events, travel, bookings and organisational assets such as uniforms and merchandise
As capacity allows, provide administrative support to other BackTrack teams and programs
About you
You're enthusiastic, highly organised and genuinely enjoy helping people. You can pivot quickly, juggle multiple tasks and take the unexpected in your stride — using initiative and thinking on your feet to keep the day moving. You're practical but personable, with loads of patience and a calm, steady manner. Just as importantly, you'll be in contact with our young people every day. We're building capability in the young people we support, which takes both warmth and consistency. You'll be caring and supportive while holding clear, agreed expectations, offering calm direction that helps them grow in confidence.




A genuine commitment to supporting young people, with the ability to build rapport while holding clear and consistent expectations
Enthusiasm, patience and initiative, with the ability to stay organised and calm across competing priorities and the unexpected
Well-developed communication, organisation and customer service skills
Demonstrated administrative and computer skills, including Microsoft Office
A current Australian driver's licence, preferably manual, held from commencement (the role includes collecting the mail daily)
A National Criminal Record Check
A current Working with Children Check (and ongoing validity)
Previous experience in reception, administration or customer-facing support
Experience in a community services, not-for-profit or site-based setting
Familiarity with coordinating bookings, supplies, records or basic operational administration
Salary packaging and not-for-profit tax benefits that increase your take-home pay
A supportive, down-to-earth team
Additional annual leave, plus paid leave between Christmas and Recent Year
Meaningful work with loads of variety — no two days the same
BackTrack is a child safe organisation committed to the safety and wellbeing of young people. All applicants are subject to relevant pre-employment screening, including a Working with Children Check and National Criminal Record Check. We welcome applications from Aboriginal and Torres Strait Islander people and people from all backgrounds.
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📌 Administration Assistant - Armidale
🏢 BackTrack Youth Works
📍 Armidale