Employment Type - Permanent Full TimeHours per fortnight - 80Job Category - Administration - Customer ServiceJoin a supportive team where your customer service skills make a real difference for patients and familiesOngoing training and professional development in a supportive work environmentFull time or Part time available | 5 weeks leave pro rata | salary packagingAbout The RoleAs a Patient Liaison Administrator (Grade 1), you will play a key role in delivering exceptional customer service to patients, their families, and other stakeholders while supporting the effective management of private patient revenue.In this role, you will engage with patients and their relatives in a professional, compassionate, and respectful manner to obtain the documentation required for billing.
You will be responsible for the accurate and timely billing of inpatient accounts and will work collaboratively with Specialist Consultants, Private Health Insurers, Compensable Insurers, and a broad range of internal and external stakeholders to ensure efficient revenue management and a seamless patient experience.Key ResponsibilitiesDeliver exceptional, compassionate customer service by supporting patients, families, and carers with admission, classification, billing, and private patient election processes, ensuring they understand their rights and entitlementsCoordinate accurate and timely inpatient billing by maintaining high standards of documentation, patient classification, revenue integrity, and compliance with relevant policies and legislative requirementsBuild strong relationships with patients, clinicians, consultants, insurers, and internal stakeholders to support private patient services, discharge planning,



and a seamless patient experienceWhat We're Looking ForDemonstrated experience providing exceptional customer service, with excellent interpersonal and communication skills and the ability to engage professionally and compassionately with a diverse range of patients, families, and stakeholdersStrong administrative and computer skills, including proficiency in Microsoft Office applications, excellent telephone manner, attention to detail, and sound numerical skillsA proactive, collaborative approach to work, with strong problem-solving abilities, a positive attitude, and the ability to work effectively as part of a teamBarwon Health Staff BenefitsExcellent working conditions and a robust sense of job satisfactionA vibrant staff wellbeing program and access to our 24/7 Employee Assistance ProgramExtensive professional development opportunitiesAttractive salary packaging benefitsLiving expenses capped at $9,010Meals and entertainment capped at $2,650Diversity and InclusionBarwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve.
We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community.Child SafetyWe are strongly committed to the safety and wellbeing of all children and young people.
Click here for further information on the Victorian Government's Child Safe Standards: About Child Safe Standards | Victorian Government ( Appointments Are Subject ToSatisfactory Police Record CheckImmunisation Status ClearanceWorking with Children Check (if applicable)
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📌 Patient Liaison Administrator (Grade 1), Finance (Geelong)
🏢 Barwon Health
📍 Geelong