Company Description
Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we're championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people versatile work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.
Job Description
We have an exciting opportunity for a
Senior Culture & Capability Consultant
to join our People & Culture team on a
12‐month contract
and play a key role in shaping AFCA's culture, capability and leadership development initiatives.
About the Chance
As a
Senior Culture & Capability Consultant
, you'll lead and support high‐impact projects that uplift learning, organisational capability and engagement across AFCA. Working closely with People & Culture, business leaders and subject matter experts, you'll help design and deliver programs that strengthen our culture and build leadership and enterprise capabilities.
You'll also partner across the organisation to ensure initiatives are aligned, relevant and delivering real impact, helping us continue to build an engaged, capable and values‐led workforce.
What You'll Be Doing
Lead high‐impact Culture & Capability projects
, ensuring alignment with strategic priorities, strong stakeholder engagement and measurable outcomes.
Design, deliver and evaluate learning programs




across induction, core capability, leadership, culture and engagement.
Facilitate meetings, workshops and learning sessions
with confidence and credibility.
Use
qualitative and quantitative data
to shape initiatives, evaluate effectiveness and drive continuous improvement.
Build and maintain
strong relationships
with stakeholders across AFCA to support program success.
Support the coordination of learning programs, including
communications, promotion and logistics
as needed.
Qualifications
What you will bring:
Experience in OD, learning, capability or P&C; roles
, ideally in consultant or senior consultant capacity.
A
skilled and confident facilitator
who can lead workshops, programs and group sessions with ease.
Robust project delivery skills
, with the ability to manage multiple priorities and deliver at pace.
Data‐informed decision‐making
, using qualitative and quantitative insights to shape and evaluate initiatives.
A
human‐centred mindset
with strong problem‐solving capabilities and comfort working through ambiguity.
Excellent stakeholder engagement skills
, with the ability to influence, build connections and drive outcomes across all levels.
Strong attention to detail
coupled with excellent




organisational and prioritisation skills
.
Relevant
tertiary qualifications
in HR, psychology, business or a related field (desirable).
Additional Information
Additional information
BOSS Best Places to Work ****
–credited for its culture, engagement and flexible working arrangements.
Most Inclusive Workplace ****
– Australian HR Institute (AHRI) Awards.
Employer of Choice Public Sector and NFP
– Australian HR Awards ****
Bronze AWEI Accreditation ****
– Recognised for LGBTQ+ workplace inclusion.
Accredited Family Friendly Workplace
– Supporting work-life balance and inclusivity.
Hybrid working
– Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
Inclusive leave options
– Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women's health leave, and paid time off over Christmas.
Financial benefits
– Not-for-profit salary packaging to boost take-home pay.
Locations
– A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices.
To apply
If you're passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don't meet every single criterion.
We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at
[email protected]
.
AFCA is a **** Circle Back Initiative Employer - we are committed to responding to every applicant.

📌 Senior Culture And Capability Consultant (Sydney)
🏢 AFCA
📍 Sydney