Company Description
Pact's Contract Manufacturing division manufactures across laundry, household cleaning, car care, pest control, edible oils, air care and pet cleaning categories.
Our uniquely flexible and purpose-built facilities utilise the latest blending, granulating and packaging technologies, allowing us to maintain the fastest project completion times in the industry.
Our extensive and proactive research and development capabilities together with our substantial investment in technology and innovation mean we can provide lower manufacturing costs and get our customer's products on supermarket shelves faster than our competitors.
Job Description
Work with us to sustainably bring brands to life! As Key Account Support Officer, you will be responsible for managing and supporting the National Business Manager in a fast-paced FMCG Contract Manufacturing environment. This role focuses on ensuring excellent service delivery, managing customer relationships, and handling inquiries and order-related issues. The ideal candidate will be proactive, detail-oriented, and customer-focused, assisting in maintaining strong, long-lasting relationships with customers while ensuring smooth customer service support. This is a critical coordination and customer-facing role, focused on delivering exceptional service to a key customer while ensuring seamless internal execution across sales, production, logistics, and finance.
Talk about variety!
Key Accountabilities:
Customer Support & Inquiry Management,



act as the primary point of contact for key customers, managing inquiries, complaints, and feedback professionally and efficiently
Provide accurate and timely updates on product availability, pricing, order status, and delivery timelines
Proactively communicate any changes or delays to ensure a high level of customer satisfaction
Resolve customer complaints and product-related issues with empathy and professionalism
Work closely with internal teams to deliver swift resolutions, escalating as required
Identify opportunities to improve processes and enhance the customer experience
Build and maintain robust, long-term customer relationships
Participate in internal and customer WIP meetings, providing updates and managing follow-ups
Collaboration and Coordination, Liaise with Sales, Production, Logistics, and Finance to ensure smooth order fulfilment
Ensure customer requirements are clearly communicated across teams
Support the National Business Manager with quotations, order processing, and documentation
Generate reports on service metrics and performance
About You:
Minimum 5 years' experience in customer service, sales support, or project coordination
FMCG or manufacturing experience preferred
Strong communication, organisation, and problem-solving skills
Experience with SAP and Microsoft Office Suite
Qualifications
Degree or Diploma in Business Administration, Project Management, Customer Service, or similar
Additional Information

📌 Key Account Support Coordinator (Sydney)
🏢 Contract Manufacturing
📍 Sydney