ABOUT US
As an organisation, the AFL works tirelessly in all states and at all levels to enhance and grow the game – from grassroots to elite. Together, we put on the game, deliver important events, communicate with our fans, run community programs, develop coaches and umpires, collaborate with partners, delight members, support clubs and so much more. While our roles may vary, we are all united by a common goal, to progress the game for everyone to love and connect with Australia's game.
The AFL is committed to promoting and protecting the safety and wellbeing of children and young people in our care. Please note, we undertake several screening processes to ensure this commitment is upheld, this includes ensuring the successful candidate to this position holds a valid employee Working with Children/ Vulnerable People check and a satisfactory criminal history record check.
We are an Equal Opportunity employer and firmly believe that diversity and inclusion is an important part of both the AFL and the communities in which we operate. Our game is for everyone, and we strive to be a workplace for everyone.
Aboriginal and Torres Strait Islander peoples are encouraged to apply.
ABOUT THE ROLE
The Ticketing Administrator is responsible for providing administrative support across all AFL Competitions by fulfilling internal ticketing requirements of AFL stakeholders, including ensuring update-to-date financials and recording. In addition, the role will be responsible for responding to inbound customer queries, as well as providing general administrative to support to all team members.
Please note this is a casual position.
A DAY IN THE LIFE
Ticketing Operations
Allocate and distribute internal and external stakeholder ticketing requirements both interstate and in Victoria
Deliver standard internal AFL ticketing allocations (e.g. Auskick, Umpires, enclosures) as required
Assist in the processing and distribution of AFL and Club accreditation
Assist in the delivery and fulfilment of ticketing programs.




Accurate data entry and management of all ticketing databases including AFL Award Winners, accreditation, and ticketing programs.
Management of AFL Ticketing & AFL Award Winner inbox with emails responded to in a timely manner
Communicate ticketing updates effectively and in a timely manner to internal and external stakeholders
Where required support the Ticketing Department in any task to assist in the delivery of all ticketing services and operations, including match days.
Planning, Processes and Reporting
Understanding of best practice, compliance and policy frameworks regarding ticketing operations to respond to enquiries as required
Provide detailed and timely reports in appropriate formats as required
People and Culture
Be part of a collaborative, integrated, effective team in a fun, positive and open work environment while working both in the office and remotely
Stakeholder & Fan Relationships
Develop and maintain robust working relationships with ticketing agents, venue representatives, Clubs and internal departments
Provide exceptional customer service to all clients and ensure all customer enquiries are handled in a friendly and efficient manner
CORE COMPETENCIES
Demonstrated experience with ticketing systems and processes
Ability to work independently and to strict guidelines and deadlines
Strong team work ethic
Ability to effectively multi-task
Outstanding customer service
Strong attention to detail
Ability to build and maintain good working relationships with internal and external stakeholders
Strong administration skills
Mandatory
Minimum of 12 months experience in a ticketing related role
Competency with ticketing systems and processes
Background in customer service or engagement
Desirable
Completion of VCE or equivalent
Experience in customer service or engagement
Experience in office administration
Working knowledge of all Microsoft Office products (especially Excel)
Working knowledge of ticketing systems and processes
Knowledge of membership databases
Experience or knowledge of AFL or other large-scale sporting organisations
Applications Close: 9 March ****

📌 Ticketing Administrator - Casual (Victoria)
🏢 Australian Football League
📍 Victoria