Your career in healthcare made
personal
At Medibank we've recently unified our health services under one brand –
Amplar Health.
With over **** employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.
?
Make a Real Difference—Every Day
Are you passionate about improving lives through exceptional customer service? Join
Amplar Home Health Welcome Team
as a
Customer Care Coordinator
and become the friendly, reliable voice our clients count on.
You'll be the
first point of contact
for our valued customers and stakeholders—helping to connect people with the care they need.
?
Your Opportunity
In this frontline role, you'll deliver
empathetic
,
timely
support and ensure smooth coordination across our programs. You'll work independently and as part of a tight-knit team that values collaboration and compassion.
?
What You'll Do
Handle incoming queries via
phone, email, fax
, and digital channels
Perform admin and data entry tasks using
Microsoft Office
and our internal systems
Update
client records
, liaise with
clinical staff
, and track referrals
Provide accurate info on
Amplar Home Health programs
Make outbound calls to
welcome new clients
and follow up on referral requests
?
Role Details
Full-time contract/secondment
until
September ****
7-day rotating roster
(Shifts between
7am–8pm SA time
)
Includes
1-2 weekend shift per fortnight
Penalty rates
for late shifts, weekends, and public holidays
Work from one of our offices (Adelaide, Sydney, Melbourne, Brisbane) or enjoy the flexibility of working from home




You could be great for this role if you have:
A
customer-first mindset
, with a passion for helping others
Experience in
phone-based
customer service; clinical or medical admin experience is a plus
Are a solid communicator and are resilient, empathetic, and calm under pressure
Comfortable juggling priorities in a fast-paced environment
Confident using
Microsoft Office
and multiple systems
Learn more about Amplar Health at
Be Yourself. Belong Here
We're committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.
Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.
If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we're here to help. You can let us know directly in the application form, or if you'd prefer to discuss before applying, please reach out to us
******
. Learn more about our commitments and employee stories at /
(please copy and paste the URL onto your browser)
Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.

📌 Customer Care Coordinator (Australia)
🏢 Medibank
📍 Australia