Role type:
Full-time; Fixed term until December ****
Department:
Enterprise Performance Group; Chief Operating Officer Portfolio
Salary:
UoM 9 - $146,049 - $151,951 p.a. (pro rata for part-time) plus 17% super
Shape future student experiences / Lead strategic digital transformation / Collaborate across diverse university sectors
Apply today to spearhead the redesign of the University's digital landscape and
revolutionise
student navigation and support.
Brilliant benefits and a flexible hybrid work workplace!
Your next career prospect
As the Senior Experience Design Lead, you will redefine the student digital experience at the University of Melbourne.
You'll
lead the strategic redesign of information architecture and unify fragmented help channels, ensuring a student-centric, task-based digital ecosystem. Your role involves innovative prototyping, stakeholder management, and
leveraging
AI tools to enhance design workflows, offering you the chance to make a significant impact on the university's digital transformation journey.
Your responsibilities will include:
Lead Strategic IA & Help Architecture: Redesign the student digital
estate's
information architecture and
unify help
pathways for seamless student navigation.
Conduct Research Leadership: Execute research activities to
validate
IA decisions and ensure the digital help model meets diverse student needs.
Manage Stakeholder Relationships:
Facilitate
workshops to align stakeholders on design vision and manage
organisational
and student needs.
Champion AI Integration & Innovation:
Utilise
AI tools to accelerate design workflows while ensuring rigorous validation of outputs.
You may be a great fit if
You will have a proven
track record
in leading complex Information Architecture redesigns, strong
proficiency
in prototyping tools, and the ability to navigate stakeholder environments to secure buy-in for innovative concepts.
You may also:
Be fluent in Generative AI tools with a critical approach to validation processes.
Possess advanced strategic requirements definition skills bridging design and business strategy.
Have
expertise
in user research methodologies and experience running live website pilots.
Demonstrate high-level interpersonal skills for managing complex stakeholder environments.
Understand service design
integration




connecting digital touchpoints to physical service delivery.
For further information
regarding
responsibilities and
requirements
please refer to the attached PD.
This role requires the successful candidate to undergo and
maintain
an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate
doesn't
have a valid Working with Children Check, they will be able to apply for the WWCC as part of the
initial
onboarding procedures.
Please note: Visa sponsorship is not available for this position
. This role requires current valid work rights for Australia.
Your new team – Enterprise
Services
Group (ESG)
The Enterprise
Services
Group (E
S
G) is a
centre
of excellence in business transformation and operational performance. We drive improved operational efficiency,
effectiveness
and experiences across the University by bringing together specialist skills and
expertise
in data asset management, reporting and analytical services with service improvement, design, project delivery and change management.
What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more
information
check out
our benefits
page!
The University of Melbourne
We're
tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to
benefit
society through the transformative impact of education and research. Discover more via
our website
and stay connected with our stories and people on
LinkedIn
.
Be yourself
The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We are committed to creating an inclusive and
equitable




workplace where all individuals feel valued, respected, and
have the opportunity to
thrive regardless of gender identity, ethnicity, sexual orientation, disability, age, being a parent or having caring responsibilities.
The University of Melbourne is committed to fostering a barrier-free and inclusive recruitment process. We
are dedicated to providing
reasonable adjustments for candidates throughout the application and interview stages, including accessible document formats and alternative application methods
.
To discuss your specific requirements, please feel free to contact Kim Groizard *************** or send an email titled 'Reasonable Adjustments' to
******
. You can find more information for applicants requiring reasonable adjustments on our Careers website:

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and
retain
Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
For further information -
Murmuk Djerring Indigenous Strategy *********
Join Us!
If you feel this role is right for you, please apply with the following documents:
Resume
Cover Letter outlining your interest and experience
Please note that you
are
not required
to
respond to the selection criteria in the Position Description.
Please ensure that you apply through the
button at the bottom of this advertisement. However, if you have any questions
regarding
the recruitment process, please feel free to contact Ethan Khamly via email at
******
, ensuring that you include the Position Number and the Job Title as the subject.
Please do not share your application
to
this email address
.
If you have any
particular questions
regarding
the
job
please follow the contact details listed on the Position Description.
Applications Close:
Friday 20th February **** at *****PM AEDST
Position Description:
JR-****** Senior Experience Design Lead (Information Architecture & Content Design) PD.docx
JR-****** Senior Experience Design Lead (Information Architecture & Content Design) PD.pdf

📌 Senior Experience Design Lead (Information Architecture & Content Design) (Melbourne)
🏢 University of Melbourne Employees, Location, Alumni
📍 Melbourne