Hours:
Monday to Friday | 8:00am – 4:30pm
(Flexibility required during peak periods, weekends & public holidays)
About the Role
We're looking for a highly organised and proactive Pick-Up Allocator to join our Transport Operations team at our Eastern Creek Cross Dock facility.
In this critical role, you'll be responsible for planning, allocating, and overseeing daily pick-up operations from customer sites into the cross-dock. You'll manage a fleet of approximately 30 drivers (employees and subcontractors), ensuring safety, compliance, and on-time performance across South and Southwest Sydney and the Southern Highlands.
If you thrive in fast-paced environments, enjoy real-time problem solving, and take pride in delivering reliable service—this role is for you.
What You'll Be Doing
Plan and allocate daily pick-up runs aligned to service windows, capacity, and freight priorities
Manage AM/PM pick-up waves and respond quickly to urgent or ad-hoc requirements
Monitor live operations via TMS/telematics and resolve delays, breakdowns, or exceptions
Lead driver briefings, provide real-time support, and coach performance and safety behaviours
Act as the main point of contact for customer pick-up queries, ETAs, and service updates
Ensure accurate scanning, POD capture, manifests, and compliance documentation
Oversee COR, NHVR fatigue management, load restraint, and safety compliance
Conduct audits, manage corrective actions, and support incident investigations
Analyse KPIs (DIFOT, OTPU, scan accuracy) and drive continuous improvement initiatives
What We're Looking For
2–3+ years' experience in transport allocation, dispatch, or PUD/cross-dock operations
Strong working knowledge of COR, NHVR fatigue rules, and load restraint




Experience managing drivers and handling real-time operational exceptions
Confident communicator who stays calm under pressure
Strong attention to detail with disciplined record-keeping
Comfortable working with TMS/WMS, telematics, and Microsoft 365 (Excel, Teams)
Experience with Route Tronics, Descartes, or similar systems (highly regarded)
Why Join Us?
Stable Monday–Friday roster with predictable hours
Play a key role in a high-volume, critical transport operation
Opportunity to lead, influence, and improve operational outcomes
Work with engaged drivers, stakeholders, and modern transport systems
Be part of a business that values safety, accountability, and performance
If you're an experienced allocator who enjoys ownership, problem-solving, and delivering results—we'd love to hear from you.
Apply now and help keep our pick-up network moving safely and on time.
About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by ****. To learn more about our story, visit
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Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer




Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa Current Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn's Top Companies of **** and **** in Australia.

📌 Rigid - Pickup Allocator Southern Side (Sydney)
🏢 Team Global Express
📍 Sydney