We are looking for a Strategy Consultant with service design and UX expertise to join our Digital Consultancy team in ANZ. This role focuses on helping enterprise customers achieve their business and digital objectives by facilitating strategic engagements, designing actionable roadmaps, and driving adoption of the Squiz Digital Experience Platform (DXP).
You will work directly with customers - typically heads of digital, IT, or web managers within large organisations - to understand their challenges, facilitate workshops that align stakeholders, and translate ambitions into clear paths to execution. This role requires a blend of creative, strategic, and analytical skills, along with a pragmatic approach to applying UX and service design methodologies within real-world constraints.
This is an opportunity to shape how customers experience and adopt the Squiz platform, while also contributing to the evolution of our consulting services.
Why Join Us
Shape how enterprise customers adopt and realise value from the Squiz platform
Work on meaningful engagements with leading organisations across ANZ
Contribute to the evolution of consulting services and methodologies
Join a collaborative team that values strategic thinking, design expertise, and customer outcomes
What You'll Do
Strategic Engagements and Discovery
Understand and prioritise customer needs and pain points in relation to digital experience design, delivery, and management
Design, plan, and facilitate stakeholder engagement and discovery workshops with audiences ranging from operational teams to executive leadership
Conduct research, interviews, and analysis to surface insights that inform strategy
Synthesise findings into clear recommendations tailored to customer context and priorities
Roadmaps and Recommendations
Transform big ambitions into clearly articulated and actionable digital roadmaps
Identify opportunities to leverage Squiz DXP capabilities—including personalisation, A/B testing, portals, forms, and data capture—to improve customer digital experiences
Recommend how tools within the customer's wider ecosystem can integrate with and complement the DXP
Identify the resources, activities, and technologies required to implement solutions
Customer Adoption and Success
Drive customer adoption of Squiz tools, services, and the DXP platform
Shape DXP adoption strategies that help customers realise value and build internal capability
Inspire customers with opportunities to deliver industry-leading digital experiences alongside a clear path to execution
Support post-engagement outcomes by ensuring recommendations are practical and implementable
Practice Development and Capability Building




Contribute to the design and development of recent consulting services that drive product and service awareness
Build and refine service offerings, templates, and methodologies
Support capability building within the team, sharing expertise in UX, service design, and facilitation
Collaborate with cross-functional teams including Product, Delivery, and Customer Success
What We're Looking For
Experience and Background
3-5 years experience in a strategy, service design, or UX consulting role
Background in digital agency, design consultancy, or enterprise software environments
Demonstrated experience designing and facilitating workshops with diverse stakeholder groups
Experience working with enterprise customers, ideally in government, higher education, financial services, telecommunications, or utilities
Skills and Capabilities
Strong workshop design and facilitation skills—comfortable leading sessions with executive and operational stakeholders
Ability to adopt a lean approach, tailoring UX and service design tools to fit client budgets and timelines
Excellent written, verbal, and visual communication skills—proficient in creating engaging presentations and deliverables
Critical and strategic thinking with ability to synthesise complexity into actionable recommendations
Experience conducting qualitative research, interviews, or surveys, and translating insights into strategy
Ability to steer cross-functional teams toward shared outcomes
Strong organisational skills with ability to manage multiple engagements and meet deadlines
Attributes
Pragmatic over purist—focused on delivering value within constraints
Robust presence and professional presentation in customer-facing settings
Intellectually curious with genuine passion for digital solutions and emerging trends
Collaborative mindset with ability to build relationships across functions and levels
Client management experience with focus on achieving outcomes for both customer and business
Nice to Have
Experience with digital experience platforms, content management systems, or web technologies
Quantitative research and analysis experience
Experience preparing proposals, pitch decks, and high-level estimates
Familiarity with CRM tools (e.g., HubSpot, Salesforce)
Exposure to personalisation, A/B testing,



or customer experience optimisation
We're looking for someone who has:
3-6 years experience in a consulting, solution sales, or digital advisory role
Proven track record of contributing to revenue outcomes through consulting-led sales motions
Background in digital agency, management consulting, or enterprise SaaS environments
Experience working with enterprise customers in government, higher education, financial services, telecommunications, or utilities
Exceptional presentation and storytelling skills - able to command a room and tailor messaging to audience
Excellent communication and presentation skills, with the ability to create and deliver engaging presentations
Strong analytical and problem-solving skills with a commercial mindset
Ability to build and nurture client relationships at all levels
A team-oriented approach and experience working within cross-functional teams
A motivated and self-driven nature, with a passion for delivering exceptional customer experiences
Experience in strategic planning and account management
A degree in Business, Marketing, or a related field is preferred
Who we are:
Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online.
Founded in ****, Squiz grew during the rise of the internet. Since then, we have evolved from a simple web content management system into a full digital experience platform (DXP), helping customers make the shift from being content managers to experience creators.
The Squiz DXP brings together content, search, data and applications in one place. To get the most out of the platform, customers can collaborate with our digital experts to design solutions and adapt as demands change.
We are headquartered in Australia, with teams and customers across the globe, and offices in New Zealand, the United States, the United Kingdom and Poland.
Come as you are
- We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with "why?" to really understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do. We also check our egos at door, we don't take ourselves too seriously and we have fun along the way.
Flexibility in your work environment with Squiz Flex—work where and how you feel most productive
Generous paid parental leave and company shutdown during the festive period
Access to professional development resources and career advancement opportunities
A culture that celebrates diversity and encourages collaboration along with an open-door policy

📌 Strategy Consultant - Ux / Digital Service Design (Sydney)
🏢 Squiz
📍 Sydney