EML is a leading
Workers Compensation
and
Personal Injury Claims Management
business. Our goal is to help people get their lives back through
ongoing support during their return-to-work journey
. We continue to experience ongoing growth and now have over
4,000 dedicated employees
. We foster a learning culture that allows for us to continually invest in our employees ensuring a
long-term career
here at EML.
THE OPPORTUNITY
As part of our diverse team based in
Adelaide
, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
The purpose of this role is to
provide early, timely and personal service to workers, employers, providers/stakeholders and family/support networks whilst providing an empathetic customer experience through on a specialised group of claims.
You will support workers who are looking for new employment opportunities.
This will be a
full time,
permanent
position based in the
Adelaide
office, with flexibility to work from home up to 2 days a week once fully trained.
YOUR RESPONSIBILITIES
Pro-actively proceed with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs
Liaise with all internal and external stakeholders regularly to progress strategies and actions
in order to support injured workers to independently seek recent employment opportunities
.
Assess aspects of liability and recovery relevant to the legislation or policy, in accordance with EML procedures if required.
Undertake ongoing reviews in relation to entitlements, payments and medical expenses.




Conduct health promotion activities to enhance the injured worker's wellbeing and empower them to participate in their own treatment and recovery.
ABOUT YOU
Strong customer service focus with a commitment to delivering exceptional client experiences
High organisation and time management skills with the ability to manage competing priorities effectively
Sound analytical and problem-solving capabilities with a focus on practical, outcome driven solutions
Knowledge of medical terminology gained through relevant work experience or formal studies within tertiary allied health fields
Knowledge of case management or job seeking principles is desired
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
A diverse and collaborative team culture like no other
Flexibility to work from home to support work/life balance
A corporate wellbeing program with discounted health insurance and gym membership
Generous discounts from over 350 retailers through our RewardsHub program
Comprehensive learning and development opportunities to help you reach your full potential
Access to support and counselling services with work or personal matters, through our Employee Assistance Program
Companywide events to stay connected and celebrate success
Entitlement to annual company incentive scheme + salary reviews
Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.

📌 Claims Specialist (Adelaide)
🏢 EML
📍 Adelaide