Senior BA - Contract opportunity with large Insurance organisation
Your new company
We're looking for a highly experienced Senior Business Analyst to join a large, complex insurance organisation on a 12-month contract, supporting a major ITO Partnering & vendor transition program.
This role sits at the heart of partner onboarding, transitions, governance and operational stability. It's ideal for a BA who thrives in ambiguity, asks the right questions, and can operate independently across senior stakeholders, vendors and delivery teams.
Your current role
Maintain requirements' traceability across platforms, SLAs and transition assets
Support partner information sessions, KT activities and transition phases
Assist with procurement, governance, onboarding and access requirements
Analyse ServiceNow, SLAs, PowerBI and operational reporting
Review, uplift and document SOPs and E2E processes
Ensure Jira hygiene, cadence reporting and support delivery roadmaps
What you'll need to succeed




Senior BA with strong IT and business experience in Insurance or Financial Services
Experience working and analysing ServiceNow and SLA's
Excellent analysis, documentation and troubleshooting skills
Experience working with vendors, partners and regulated environments
Confident, engaging and challenging stakeholders at all levels
Self-driven, organised, and trusted with sensitive information
What you'll get in return
This role offers a 12-month contract and a day rate of $900 + super per day. You'll be based in Sydney and enjoy flexible working arrangements (2-3 days in the office).
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or send it to ******.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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📌 Senior Ba - Ito Partnering (Sydney)
🏢 Hays
📍 Sydney