Delivery Lead 12 month contract for a financial service client
Your new company
You'll be joining one of Australia's most recognised financial services organisations as they embark on a multi-year transformation to become a truly digital insurer. The Digital Insurer (DI) program is a major strategic initiative spanning the next five years, designed to unify platforms across nine household brands and drive 90% digital interactions across the group.You will also play a critical role in the Consumer Claims & Customer Service Transformation (CCT) program-an AI-enabled uplift of claims and customer service operations aimed at delivering faster, simpler, and more connected experiences for customers and employees.
Your new role
As the Delivery Lead, you will take ownership of end-to-end delivery across the Consumer Tribe, with a strong focus on the interdependencies between Claim Centre and Digital Insurer workstreams.Your remit spans both business and technology domains, ensuring alignment, transparency, and momentum across multiple cross-functional teams. You will coordinate delivery activities, manage resourcing, and oversee Scrum Masters (where applicable), while driving collaboration between Consumer and DI stakeholders.Key responsibilities include:
Driving collaboration and transparency across cross-functional teams
Identifying, tracking, and managing key dependencies
Owning delivery milestones, timelines, and forward planning
Actively managing in-flight work to ensure dependencies are met
Producing and maintaining a cross-functional roadmap
Managing stakeholders across business and technology, including senior program leaders
Coordinating Consumer Tribe needs with the Digital Insurer program
Leading resourcing,



team structure, and ways of working
This is a business-focused delivery role, not a purely technical position-though technical literacy is advantageous. Guidewire experience is highly desirable.
What you'll need to succeed
To thrive in this role, you'll bring:
Proven experience delivering complex, high-profile transformation programs
Solid stakeholder management across executive and technical groups
Exceptional communication skills-clear, confident, and influential
Experience establishing structure, governance, and ways of working across multiple teams
Ability to manage competing priorities, dependencies, and delivery risks
Forward-thinking planning capability and roadmap development experience
Background working with cross-functional business and technology teams
Guidewire exposure (highly favourable)
Experience leading Scrum Masters or delivery teams
Sydney is preferred due to team co-location, but Brisbane candidates are equally welcome.
What you'll get in return
You'll step into a pivotal delivery leadership role within one of Australia's most ambitious digital transformation programs. Expect:
A premium daily rate of $950-$**** + super
A long-term program of work with multi-year runway
The opportunity to influence enterprise-wide digital uplift
Exposure to senior executives and high-impact decision-making
A collaborative, forward-thinking environment focused on innovation
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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📌 Delivery Lead (Brisbane)
🏢 Hays
📍 Brisbane