The purpose of Ray White Accounting Solutions (RWAS) is to support Ray White business owners to better understand their financial position and drive stronger, more profitable businesses. As a registered BAS Agent we provide specialist accounting, trust accounting and software solutions tailored specifically to real estate agencies.
The Practice Administrator role, which is fundamental to the successful day to day operations of the business, works closely with senior management and provides administrative support to both clients and staff of RWAS.
Duties and Responsibilities
Client Engagements & Onboarding
Managing client engagements and onboarding from end to end, including:
Preparing and managing service agreements and ATO authorities, including the electronic signing process via DocuSign
Liaising with clients and accounting teams regarding onboarding queries and requirements
Setting up all relevant work items in Karbon in line with service deliverables
Coordinating team access to systems (e.g. Xero, Xero Tax, Hubdoc)
Managing client offboarding processes
Practice Administration & Billing
Overseeing key practice administration and billing processes including:
Managing practice billing and reconciling debtors in Xero
Following up rejected direct debit payments
Reconciling software subscription invoices to client fees
Managing upgrades and ownership transfers of Xero subscriptions
Preparing and providing monthly internal reporting on time vs actual billing across the accounting teams
Workflow & Systems Management
Supporting efficient practice operations through:
Managing and maintaining Karbon (workflow management software) across the team
Managing and maintaining the RWAS Monday.com environment including boards used for billing,



client details, service deliverables and other operational tracking
Coordinating user access and permissions across systems
Liaising with Finance and IT teams regarding systems, billing and access requirements
Client & Team Support
Responsibility for:
Client enquiries relating to administrative and account matters
Client engagement surveys and follow-up where required
Staff onboarding and offboarding process
Completing IT orders and coordinating the allocation and reassignment of IT assets
General & Executive Support
Providing broader administrative and operational support including:
Assisting senior management with the coordination and administration of KPI and OKR programs, run on a trimester basis
Booking travel for staff
Supporting meetings, training, internal communications and general clerical duties
Providing ad-hoc administrative support to senior management as required
Qualifications, Skills, Knowledge and Experience
Prior administrative experience within an accounting firm
Experience supporting multiple stakeholders in a fast-paced practice setting
Experience with the following systems:
Karbon
Xero
Google Suite
Monday.com
Spreadsheeting experience, with the ability to maintain and work with structured data
Strong and broad administrative skill set, with a high level of organisation
Excellent attention to detail and accuracy
Ability to manage multiple priorities and deliver high-quality service to team and clients
Comfortable working independently, with accountability for outcomes and time management
Strong relationship building skills with the ability to liaise with clients, internal team members and other Ray White divisions
An ability to adapt to an evolving role with enthusiasm

📌 Practice Administrator (Australia)
🏢 Ray White
📍 Australia