Financial Hardship Officer based in Mascot
Your new company
Join a leading financial services organisation that prides itself on delivering exceptional customer support and ethical practices. This is your chance to work in a dynamic environment where your skills in collections and hardship management will make a real difference.
Your recent role
You'll manage early-stage delinquent accounts and assist customers experiencing financial hardship. You'll play a key role in reducing delinquency rates while maintaining compliance and delivering empathetic customer service.
Key Responsibilities:
Manage and monitor early-stage delinquent accounts and identify customers in hardship.
Offer hardship assistance and ensure ethical debt recovery practices.
Adhere to financial regulations, policies and industry standards.
Report high-risk accounts, including potential fraud or vulnerability cases.
Identify opportunities for process improvement and efficiency.
Collaborate with internal teams and external stakeholders to resolve complex cases.
What you'll need to succeed




Minimum 1 year's experience in banking or mortgage collections, credit management or recovery.
Strong knowledge of debt collection guidelines, financial hardship processes and compliance obligations.
Excellent negotiation and conflict resolution skills.
Empathetic approach with strong communication and interpersonal abilities.
Proficiency in collections management systems and reporting tools.
What you'll get in return
Hybrid Work Options - Flexible arrangements including work-from-home. (2 days from home)
Up to $90k + 14% super
Growth opportunities - Clear progression pathways and professional development opportunities
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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📌 Financial Hardship & Collections Officer (Sydney)
🏢 Hays
📍 Sydney