CASE MANAGER - PERSONAL INJURY - BRISBANE, QLD
At Allianz, we're proud to be named one of the Best Workplaces in Australia **** and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
CTP Case Manager | QLD - Brisbane
Want to know how it feels to be genuinely supported to grow and develop your career in the Workers Compensation industry?
Bring your passion for customer service to build a meaningful career, where you will be supporting injured workers with their recovery from a workplace injury and provide them with a positive customer experience.
Full time opportunity, Monday to Friday 8.30am - 5:00pm, with hybrid and flexible working arrangements
About the role
Manage your own CTP claims portfolio from lodgement to finalisation
Build effective working relationships with a variety of key stakeholders, including injured claimants and/or their lawyers, rehabilitation advisors and medical professionals, to drive successful rehabilitation and return to work outcomes
Assess claims for reasonable and necessary treatment and rehabilitation requirements.




Assess and manage injury needs of claimants, handling correspondence regarding CTP benefits, treatment and rehabilitation and interpret medical reports.
Review treatment requests and organise investigations into claims with a focus on proactive claims management
Make settlement offers, attend informal and settlement conferences to progress claims towards finalisation
Attend conferences with counsel, expert witnesses, and lawyers
About you
Extensive administration skills
A high level of organisational and time management skills
Relationship management skills
Customer service experience
Highly developed communication skills (written and verbal)
A desire to support individuals on their journey to recovery form injury
A strong capacity for resilience, enabling you to navigate challenges effectively and maintain a positive outlook in a agile work environment.
A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape
Benefits and perks
Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
Flexible Work-Life Balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace, where possible
Career Development: Access mentoring,



development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
For more details about our benefits, visit the Allianz Careers site.
About Allianz Group
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to ****** for a confidential conversation.
Join us. Let's care for tomorrow.

📌 Case Manager Level 1 (Brisbane)
🏢 Allianz Australia
📍 Brisbane