At ING, we're redefining everyday banking by making it simpler, more personal, and more relevant for our customers. Within our
Mortgage Tribe
, we're responsible for the end‐to‐end performance of mortgages — balancing growth, profitability, and customer experience.
We're looking for a
Mortgage Pricing Manager
(
internally known as Customer Journey Expert – Mortgage Pricing
)
to join our Pricing & Profitability team. In this role, you'll use data and insight to support mortgage pricing strategy, improve portfolio performance, and shape customer outcomes across the home loan journey.
What you'll do
Support
mortgage pricing strategies
across fixed and variable products
Own
home loan rate changes
end‐to‐end, continually improving the rate‐change process and journey
Deliver
pricing analysis, reporting and forecasting
to support commercial decision‐making
Partner with Finance, Treasury and other stakeholders to balance
growth, margin and ROE outcomes
Analyse portfolio and market trends to identify opportunities to improve
profitability and retention
Prepare
pricing papers and recommendations
for senior stakeholders and governance forums
What we're looking for
Excellent
analytical capability
with the ability to translate data into transparent, actionable insights
5+ years' experience in
pricing, analytics, portfolio or commercial roles
, ideally in financial services
Experience working with
mortgage or retail banking products
and pricing levers
Proven ability to
influence stakeholders
and work cross‐functionally
Excellent
written and verbal communication
, including senior‐level presentations
A proactive, detail‐oriented mindset suited to a
fast‐paced, competitive environment
What's in it for you?
Discounted ING Health Insurance
An additional Rest Day to support your wellbeing




An IMPACT day to volunteer on approved sustainability activity
About Us
At ING, we're all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we're proud to support. Joining ING means stepping into an environment where your individuality isn't just welcomed - it's celebrated. We've built a culture that's fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.
Whether you're taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you'll find ING is the kind of place where growth isn't just a possibility; it's a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you'll feel the difference in how we value and champion our people.
We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you're interested but don't meet all the criteria, we encourage you to apply. We're invested in fostering a
diverse and inclusive workplace
where everyone feels like they belong. We're your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply
Sound like your kind of vibe? We can't wait to hear from you!
(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)
ING is Australia's most recommended bank according to RFI Global's Consumer Atlas Survey, January–June **** (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.
Need more?
Contact: Skye Griffiths on
******
For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries:
******
Applications close 3 February ****
#LI-DNI

📌 Mortgage Pricing Manager (Sydney)
🏢 ING
📍 Sydney