Cyntex Pty Ltd – Level 1 IT Technician
Canberra, ACT | Full-time | $60,000 – $70,000, based on experience
Company Description
At Cyntex, we deliver reliable, hands-on IT support to a range of businesses across Canberra.
As a growing local IT services provider, we look after everything from day-to-day helpdesk support through to more advanced systems and infrastructure management all backed by a small, close-knit team who take real ownership of our clients' technology.
Job Description
We're looking for a Level 1 IT Technician to join our support team.
You'll be a first point of contact for our clients' day-to-day IT issues, with a mix of remote troubleshooting and on-site visits.
Experience is outstanding but not essential, as long as you have a positive attitude and a willingness to learn.
If you're looking for a career, not just a job, this is a genuinely varied role in a small team, with a clear path to grow from everyday helpdesk work into more advanced systems and infrastructure management.
Key Responsibilities
Technical Support & Troubleshooting
• Provide first-line support for desktops, laptops, mobile devices and peripherals
• Troubleshoot hardware and software issues across Windows, Microsoft 365, printers and network connectivity
• Assist with basic Active Directory tasks such as password resets and account setup
Site & Infrastructure Support
• Visit client sites across Canberra for installs, break-fix work and routine maintenance
• Support and maintain client hardware, network equipment and infrastructure on-site
• Assist with hardware deployments and stock/parts as needed
Ticket Management
• Log,



manage and resolve support tickets within SLA guidelines
• Document actions and communications clearly in our ticketing system
• Escalate complex issues to Level 2/3 with a thorough handover
Documentation & Process Improvement
• Keep clear, accurate notes and time entries against jobs
• Contribute to our internal documentation and knowledge base
Qualifications
Required
• A genuine willingness to learn and a can-do attitude — we're happy to train the right person
• Comfortable around computers and technology generally
• Reliable, and able to work well as part of a small team
• Current driver's licence and based in or around Canberra — you'll be visiting client sites
Preferred (not essential)
• Some experience in an IT support, helpdesk, or similar customer-facing role
• Working knowledge of Windows, Microsoft 365 and basic networking
• Printer/MFD experience
• Cert IV in IT, CompTIA A+, or similar certification
• Exposure to ticketing systems, RMM tools, or a managed services environment
Soft Skills
• Good written and verbal communication — you'll be dealing directly with clients
• Calm, customer-focused, and able to prioritise under pressure
• Organised and reliable, with a genuine willingness to pitch in — we're a small team and everyone helps out
Additional Information
This is a hands-on role with real variety — from everyday helpdesk work through to more advanced systems and infrastructure projects as you grow into Level 2/3.
You'll join a small, collaborative team without the red tape of a larger organisation.
Please send your resume and any questions to
••••@cyntex.com.au
.
Applications close Friday, 31 July ****.

📌 Entry/ Level 1 Service Desk Technician (Canberra)
🏢 Cyntex
📍 Canberra