Be part of something that matters
Australian Payments Plus AP+ is shaping the future of payments in Australia. We bring together the country's key payment systems to create smarter, safer and more connected experiences for businesses, government and people every day.
Our work spans real time payments, secure bill payments, digital identity, QR payments, open wallets and Australia's domestic debit network. This is a big moment for payments and you can be part of it.
Life at AP+
We are one team, working towards one clear purpose. We value curiosity, kindness and impact. You will be encouraged to speak up, try recent ideas and learn as you go.
We care about your growth, but also about balance. There is space here for flexibility, friendships and fun, alongside meaningful work. Our values guide us every day. Lead with heart. Learn for tomorrow. Live our legacy.
The role
As a Product Process Analyst, you will help our Product teams work better, faster and smarter. You will look at how product work happens from start to finish, spot what is not working well, and help design practical improvements.
You will work closely with product, technology and delivery teams to improve consistency, strengthen governance and support better outcomes. This is a hands-on role where your thinking and ideas will make a real difference.
What you will do
Review product processes end to end and find ways to improve how we work
Identify risks, gaps and inefficiencies and help solve them




Document processes clearly so teams can follow and apply them with confidence
Support the use of product methods, tools and standards
Use data and feedback to guide decisions and track improvements
Help roll out changes through clear communication, training and support
Partner with stakeholders to gather input, test ideas and align on outcomes
Continuously refine processes based on what works and what does not
What you bring
A relevant qualification in business, IT, data, operations or similar, or equivalent experience
Experience improving processes in product, technology or operational environments
Strong stakeholder skills and the ability to explain ideas clearly
Knowledge of process mapping, root cause analysis and basic risk concepts
Confidence using data to support insights and measure results
Certifications in Lean, Six Sigma or BPMN are a plus but not essential
Why join us
You will work on meaningful products that impact millions of Australians. You will be trusted to contribute, improve things and grow your career. And you will do it alongside people who care about the work and each other.
What happens next
If this sounds like you, we would love to hear from you. Apply now and our Talent team will be in touch within two weeks.
If you need support during the application process, please contact ******. You are welcome to share your pronouns at any stage.
Please note AP+ is not partnering with recruitment agencies for this role

📌 Product Analyst (Process Improvement) (Sydney)
🏢 Australian Payments Plus
📍 Sydney