OFFICE ADMINISTRATOR (MOTORCYCLE WORKSHOP)Full Time | Kewdale WA ABOUT MOTORCYCLE MASTERS Motorcycle Masters is a family-owned Western Australian business that has been serving riders for more than 30 years.
Based in Kewdale, we provide motorcycle servicing, repairs, tyre fitting, inspections, current and recycled parts, and specialist motorcycle services.
In addition to servicing private motorcycle owners, Motorcycle Masters operates fleet maintenance programs for commercial electric delivery vehicles and is a licensed Western Australian Department of Transport Inspection Centre, including Written-Off Vehicle Register (WOVR) inspections.
We have built our reputation on honest advice, quality workmanship, fair pricing, and long-term customer relationships.
Many of our customers have trusted us with their motorcycles for years.
OUR CULTURE Motorcycle Masters is a hardworking, team-oriented business where everyone contributes to getting the job done.
We take our work seriously, but we also enjoy a laugh and maintain a friendly workplace.
Our team is proudly multicultural, with people from a wide range of backgrounds and experiences.
The people who succeed here are those who take pride in their work, support their teammates, and genuinely care about doing the right thing by the customer.
ABOUT THE ROLE We are looking for an experienced Office Administrator to join our team.
This is a customer-facing role and will often be the first point of contact for our customers.
Your primary focus will be delivering a professional customer experience while supporting the Office Manager and Workshop Manager with day-to-day administration.
Motorcycle knowledge is not required.
We are happy to teach the successful candidate about our industry and business processes.
TYPICAL DAY Answering customer phone enquiriesGreeting customers dropping off and collecting motorcyclesProcessing invoices and paymentsUpdating customer recordsFollowing up customer enquiriesSupporting the Office Manager and Workshop ManagerManaging emails and administrative tasksAssisting with Facebook Messenger, WhatsApp and online enquiriesPosting occasional updates to social media platforms ABOUT YOU Minimum 3 years administration, reception or customer service experienceStrong communication and interpersonal skillsProfessional telephone mannerHigh attention to detailGood computer literacyReliable, organised and dependableComfortable working in a busy customer-facing environmentAble to follow established processes while exercising sound judgement and common sense when dealing with customers HIGHLY DESIRABLE Automotive, motorcycle or trade industry experienceWorkshop administration experienceExperience with invoicing and payment processingExperience using Facebook, Messenger and WhatsApp BusinessExperience creating basic social media posts TO APPLY Please submit: Your resume A brief cover letter A summary of your previous customer service and administration experience Applications without a cover letter may not be considered.