We're partnering with a growing national MSP that supports regional and remote organisations across managed services, infrastructure, communications and cybersecurity.
Their customers often do not have easy access to the same IT skills and support available in larger cities, so the work has a real impact on the people and communities they support.
They are now looking for a technically sound Level 2 Support Engineer based in Cairns to provide remote support, handle escalations, contribute to project work and travel when needed for client visits or onsite support.
What's in it for you...
$75K - $85K + Super + On-Call Allowance
Cairns-based remote role with support from a national team
Travel typically every 6 weeks across Queensland and occasional Northern Territory locations
Project work and exposure beyond day-to-day support
Support regional and remote customers across Australia
Build your skills across Microsoft, infrastructure and network environments
What you'll be doing...
Providing Level 2 support across Microsoft, infrastructure and network environments
Handling incidents, requests and escalations through to resolution
Troubleshooting desktops, servers, Microsoft 365, Azure and common network issues
Assisting with infrastructure upgrades, deployments and project work
Attending customer sites across North Queensland, regional Queensland and occasional Northern Territory locations when required
Keeping documentation accurate and useful in ConnectWise and internal systems
Participating in an on-call roster with additional allowance included
Technologies you'll work with...
Microsoft and cloud:
Microsoft 365, Azure,



Active Directory, Group Policy, Microsoft Teams Rooms
Infrastructure:
Windows Desktop and Server, network infrastructure and communications technologies
Networking:
DNS, DHCP, firewalls, routing, switching, VPNs and wireless
Tools:
ConnectWise and internal documentation systems
What you'll bring...
Experience in a Level 2 support, MSP, systems support or technical support setting
Strong troubleshooting skills across Microsoft technologies
Exposure to networking, infrastructure or cloud environments
Clear communication with technical and non-technical people
Proactive approach to problem solving, documentation and continuous improvement
Ability to work remotely while staying connected to the wider team
Willingness to travel across regional Queensland and occasionally the Northern Territory, typically every 6 weeks
Current Australian driver's licence
How to get involved...
If you want a Level 2 role with technical variety, regional customers and room to grow, APPLY NOW!
Submit your CV or contact Nathan from rec4tech.jobs for a confidential chat at
••••@rec4tech.jobs
At Rec4Tech, we know that diversity isn't just important, it's what makes workplaces awesome!
We don't care about labels like race, religion, gender identity, sexual orientation, age, or whether you prefer pineapple on pizza (no judgment here).
What matters is your talent and passion.
Need a tweak or two to make the application process work for you?
No worries, let us know and we'll sort it out.
Let's do this together!
Rec4Tech is retained for this search.
Please direct all queries to Nathan

📌 Technical Support Engineer (Queensland)
🏢 Rec4Tech
📍 Queensland