Imagine being the first point of contact for Australians reaching out for help with their superannuation —
guiding, supporting, and solving real-world questions
every day.
You'll work with a respected superannuation partner within the financial sector, helping members feel confident about their future.
? Hours: Monday–Friday, 8AM–8PM (rotating roster)
? Pay: $*****/hr + 12% super + penalties
? Training: 2 weeks of paid, hands-on learning
? Onsite Role |
Permanent Employment
What you'll be doing
• Provide outstanding service to members across
phone, chat, and email
• Listen with
empathy
and offer tailored solutions
• Navigate multiple systems to
resolve enquiries
accurately
• Maintain confidentiality and
professionalism
in every interaction
Who you are
• Robust communicator with natural empathy
• Tech-savvy and quick to learn new systems
• Resilient and adaptable in a fast-paced environment
• Prior contact centre experience is great—but your attitude matters most!
Why you'll love it here
✨
Permanent stability
and growth opportunities
?




Continuous learning
through Concentrix Uni & LinkedIn Learning
?
Supportive culture,
recognition programs & wellbeing benefits
APPLY NOW!
and embark on a rewarding career journey with us at Concentrix!
*Applicants must be at least 18 years of age, have full working rights in Australia and ability to complete background and police checks.
Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms.
As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities.
Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.

📌 Member Support Specialist - Call Centre (Townsville)
🏢 Concentrix
📍 Townsville