Role opportunity
Access Training Centre (ATC) is a leading high profile Registered Training Organisation (RTO), specialising in nationally accredited training across the Construction, Resources, Manufacturing, Mining, Transport, and Logistics Industries.
Our reputation for excellence in High-Risk Work (HRW) training, stems from ATCs commitment to providing high-quality training ensuring that learners are job ready for Industry.
We are seeking a Student Services Officer to join our Dudley Park Team on a Casual basis (up to 38 hours per week).
The Student Services Officer is responsible for delivering high-quality administrative and learner support services throughout the student lifecycle.
The role ensures learners receive accurate information, timely assistance, and responsive support from initial enquiry through to enrolment, training participation, completion, and certification.
Key Responsibilities:
Any Student Enquiries whether it be email, phone, face to face
Provide professional, timely and accurate information to prospective and current learners
Respond to enquiries via telephone, email, online platforms and face-to-face
Assist learners in understanding course requirements, enrolment processes, fees, funding options and support services
Maintain a positive, respectful and learner-focused approach in all interactions
Enrolment Administration
Process student applications and enrolments accurately and efficiently
Verify student identity and supporting documentation
Ensure enrolment documentation is complete and compliant
Maintain accurate learner records within the Student Management System (SMS)
Learner Support
Identify learners who may require additional support and refer them to appropriate area
Promote student wellbeing through respectful,



inclusive and responsive service
Maintain accurate learner records in accordance with regulatory requirements
Team Participation
Work collaboratively with trainers, assessors, compliance staff and management
Contribute to a positive workplace culture
Required Knowledge &
Skills
Australian Vocational Education and Training (VET) sector
Standards for Registered Training Organisations (RTOs) ****
VET Student administration and processes
Student Management Systems (SMS) desirable
Microsoft Office applications and digital systems
Excellent customer service and interpersonal skills
High level organisational and administrative skills
Qualifications and Experience
Desirable experience within a Registered Training Organisation (RTO)
Desirable experience in student services and administration
Demonstrated ability to communicate effectively with diverse learners
Desirable knowledge of Australian VET compliance requirements
Why Join ATC?
A highly respected RTO with bona fide industry connections
An inclusive, diverse workplace – we encourage applications from Aboriginal and Torres Strait Islander people
Be part of a collaborative and supportive team.
Enjoy variety, autonomy and the prospect to grow your skills.
Make a real difference to the learning experience of thousands of students every year.
How
to Apply
If you're passionate about creating high-quality learning experiences and want to be part of a forward-thinking training organisation, we'd love to hear from you by submitting your resume and covering letter addressing the criteria via Seek.
For a confidential discussion regarding the position, please contact Leah on **********.
Applications close: Close of Business Friday 14th of August ****.

📌 Student Services Officer (South Australia)
🏢 Access Training Centre
📍 South Australia