Executive Officer - Consumer Affairs
Clerk Grade: ***** (salary range $149,739 - $173,174 + super)
E
mployment Type: Ongoing, Full-time
Hybrid work arrangements.
Parramatta (other Fair Trading approved offices considered).
Office attendance required 2–3 days per week.
Be Part of the Future of Fair Trading
NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes in NSW.
At NSW Fair Trading, we've been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW.
Through our recent organisational realignment, we've built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.
We're creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.
This next phase brings new and exciting opportunities to join us in shaping "the new way" — where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.
If you're someone who:
• Thinks deeply about the needs of people and communities
• Is motivated by excellent outcomes, and
• Wants to be part of an organisation that's transforming how regulation works —
...then there's a place for you in our future.
Join us as we build a Fair Trading that's fit for the future — one that's customer-centred, evidence-driven, and proudly focused on public value.
About the Role
The Executive Officer, Consumer Affairs, is a pivotal role supporting the Executive Director and helping establish a brand-new branch.
Reporting directly to the Executive Director, you will lead a small team and oversee the smooth running of executive support, correspondence,



business coordination and day-to-day operations.
This is a fast-paced, hands-on role suited to someone who enjoys building structure, setting up new ways of working and working closely with senior leaders.
You will be managing priorities, high-quality briefings and correspondence, overseeing budgets and governance processes, and working across multiple business units to keep things moving.
About you
You are an experienced executive support or business management professional who thrives in a dynamic environment.
The ideal candidate will have:
Proven experience leading a team in a fast-paced environment
Strong written and verbal communication skills, including briefings and correspondence
Confidence working with senior leaders and supporting high-profile or ministerial matters
Experience setting up or supporting new teams or functions across multiple business areas
Strong stakeholder engagement skills and the ability to manage competing priorities
High levels of discretion, sound judgement and strong digital capability
Key knowledge and experience
Extensive experience providing strategic, accurate, clear, high quality and timely advice and information to senior stakeholders.
Demonstrated experience in leading a team with a focus on executive support and strategic advice.
Strong written and verbal communication skills, including the preparation of briefs and reports, and translating complex concepts for delivery to diverse audiences.
Proven ability to manage competing priorities and deliver under pressure.




Experience with enabling service delivery by front line teams in a regulatory setting.
Essential Criteria
Relevant tertiary qualifications and/or demonstrated equivalent knowledge, skills and experience.
Experience in a regulatory environment is highly regarded, though not essential.
Salary Grade *****, with the base salary for this role starting
at $****** base plus superannuation
Click
Here
to access the Role Description
.
For enquiries relating to recruitment please
contact Jessica Love via ******.
Visit the
Capability Application Tool
to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
Closing Date: Wednesday 11th March **** (9:59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.
We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.
You can view our full diversity and inclusion statement
here
.
We want you to bring your best self to this application process.
If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact ****** or ************.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process

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