At Bupa, purpose meets possible.
Join us and help shape a future where healthcare is more connected, more personal and more human.We're a global healthcare leader trusted by millions and committed to helping people tolive longer, healthier, happier lives and making a better world.
Healthcare is changing, and so are we.
We're investing in more clinics, better systems and smarter, more connected ways to help our customers.
As we continue to expand our services and invest in innovation, you'll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.Here, your work has purpose, your voice matters and your future is full of possibility.
Just imagine the impact you could make.Join Our Southport Team!
You might think you know a lot about Bupa.
You probably know we provide health insurance and aged care services across Australia, and you probably also know about our Health Services, including our dental and optical clinics in your local shopping centres.
But what you might not know is that we also deliver health assessments on behalf of the Australian Government via Bupa Medical Visa Services (BMVS), for people who are applying for visas to live, work or study in Australia.The purpose of the job:Reporting to the Centre Manager, the Health Administration Team Leader in conjunction with the other centre leaders will oversee the day-to-day operations of the centre and will ensure efficient workflow to increase productivity and create a comfortable and a friendly environment for all BMVS customers.We're currently looking for a Team Leader to lead both the Health Assessor and Reception teams, working full-time 9-5pm with occasional Saturdays during peak seasons.What you'll need to make it possible:Our successful Leaders come from a wide variety of backgrounds and work experiences.
To be successful in the role, you'll need:Qualified and experienced phlebotomist (cert 3 or 4)



OR2+ years in a NATA accredited collection centreYou've worked in a fast-paced, high-volume collection environmentProven experience successfully supporting a team - you're passionate about people development and maintaining high-quality clinical outcomesAn excellent communicator - you're passionate about providing a warm and inviting culture, whilst delivering a world-class customer experienceAdministration experience - as this role also supports our reception/concierge team, there will be administrative tasks and competing responsibilitiesDemonstrated ability to effectively manage and influence a diverse range of conflicting priorities and multiple stakeholdersAbility to operate autonomously to achieve resultsGood time management skills and ability to work within a structured processExceptional customer service focus, capability and delivering results to meet customer expectationsWell developed, written, oral and interpersonal skills with an ability to liaise, negotiate and influence stakeholders and team members to achieve outcomesAs a Team Leader your duties will include:The leadership and operational oversight of all Receptionist/Concierge and Health Assessor team members, providing direction & support to your team whist providing an exceptional experience for our customersLeading a small close-knit team with an existing positive culture; you'll continue to foster a collaborative, professional and effective environment for the team,



outlining expectations and appropriate standards of behaviourEffective management of workloads prioritising key responsibilities including: daily, weekly, monthly leadership responsibilities, weekly & monthly reports, holding one on ones and team check-insMaintain high-quality monthly audits, aligned to the Service Level agreements, clinical governance and quality outcomesPlan and maintain workforce coverage through timely recruitment, selection, inductions, onboarding and training of employeesDevelop and implement effective rosters for Receptionist/Concierge and Health Assessor team members, stepping in operationally as needed in each roleEffectively integrate new or changing polices or procedures and maintain the general administration of the centreWhy you'll love it:We support our people to be the healthiest and happiest versions of themselves.This isn't your average phlebotomy position.
Our Southport team is driven and skilled, and we really care about the work we do.
Our team culture is known for being open, honest and collaborative, with our customers at the heart of everything we do.No late nights, overnight shifts or working public holidaysA supportive team where your contribution is truly valued!
Opportunity to build your career with us!
Significant Bupa product and services discountsPermanent roles also attract performance incentivesIf this sounds exciting, we'd love to hear from you.
Let's shape the future of healthcare, together.Here at Bupa your wellbeing, identity, and personal story are respected and valued.
We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment.
We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.
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📌 Southport Team Leader – Health Administration (Tasmania)
🏢 Bupaoptical
📍 Tasmania