Traralgon location, on-site parking and close to local shops and eateriesHybrid WFH flexibility for work-life balance and no weekendsNo collections experience required!
Supportive training and career progression + gain a Cert III in Financial ServicesAbout your new roleAs an Account Representative, you'll be at the frontline calling customers on behalf of our clients' overdue accounts.
Your goal is to provide practical and varied repayment solutions to customers whose accounts are in arrears to get them back on track.
With award-winning training, a cooperative team and career progression opportunities, you'll gain valuable skills to build a long-term career in financial services.What your new job involvesManage outstanding accounts from clients across leading industries and institutionsMake and receive a high volume of callsCollaborate with customers to find fair and sustainable repayment solutionsConfidently navigate conversations, handling objections with patience and a problem-solving mindsetMaintain adherence to industry regulations and compliance frameworksWhat we can offer you!
Earn monthly bonuses by achieving positive outcomesHybrid work flexibility considered after 3 months (3 days office, 2 days WFH)Paid training + ongoing coaching and career progression pathwaysCertificate III in Financial Services on usDiscounts and perks via our employee benefits platformHealth and wellbeing initiatives (24hr support with our EAP, discounted gym, health insurance, online fitness)Breakfast and fresh fruit in the officePaid volunteer days + option to purchase extra annual leaveRegular team events + 'Dress for Your Day' cultureWho you areWant to start or grow your career in Financial Services?
We don't need you to have collections experience, most of our leaders started in this role!




You may have experience in call centres, retail, hospitality, sales, customer service or any role where communication and resilience are key.Excellent communication skills (verbal & written)Persistence and resilience in challenging conversationsNatural flair for problem-solvingConfidence with computer systems and agile to learn new onesShare a passion for results in a fast-paced, target driven environmentA willingness to learn, take feedback and growEssentialThis is a permanent full-time (38 hours) position.
Monday – Friday 9:00AM – 5:00PM, Wednesday 8:30AM – 5:00PM.Midstate CreditCollect (MCC) is a leading provider of debt collection services and the largest collection agency in Regional Victoria and a part of Credit Corp Group.
We are an ASX-listed company with over **** staff across multiple locations in Australia, New Zealand, Philippines, the UK and USA.
We work closely with regulators to provide sustainable financial solutions with the objective of improving our customers' circumstances as a pathway to mainstream financial inclusion.The diversity of our people is core to our ability to innovate, grow and achieve excellent outcomes for our people, customers, shareholders and the community.
If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at Credit Corp Group.
We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community.
We encourage applications from all culturally diverse backgrounds.We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.
TRARALGON ****
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📌 Account Representative (Traralgon)
🏢 Credit
📍 Traralgon