MyGP Hub | Tamworth, NSW
MyGP Hub is seeking an experienced medical receptionist or medical administration qualified to join our team across our two Tamworth practices.
This position is intended for someone with demonstrated, recent medical-practice experience who can confidently manage reception, patient administration and billing responsibilities with a high level of accuracy and professionalism.
We operate between
8:00 am and 8:00 pm, Monday to Sunday
, across
The Hub in West Tamworth
and
MyGP Hub at Tamworth Square
.
About the role
You will work as part of a multidisciplinary team supporting general practitioners, nurses, allied-health professionals and visiting specialists.
Our core systems are:
Best Practice Premier
HotDoc
Tyro
You will be expected to work independently within established procedures, identify when escalation is required and contribute to the accuracy and reliability of our administration systems.
Key responsibilities
The role includes:
Managing patient arrivals, departures and appointment enquiries
Answering busy incoming telephone lines promptly and professionally
Managing complex bookings, cancellations and online appointments
Maintaining accurate patient demographics and records in Best Practice Premier
Managing HotDoc bookings, communications and patient requests
Processing EFTPOS payments and Medicare claims through Tyro
Processing Medicare, private, WorkCover and other patient accounts
Identifying and appropriately escalating rejected or incorrect claims
Managing referrals, correspondence, record requests and administrative tasks
Supporting doctors, nurses and visiting healthcare providers
Maintaining patient privacy and confidentiality
Responding professionally to complaints or distressed patients
Completing opening, closing and daily reception responsibilities
Communicating clear handovers and following outstanding matters through to completion




Supporting less-experienced administration team members when required
Working across both MyGP Hub locations
Essential experience and capabilities
Applicants must have:
Demonstrated experience in medical reception or medical-practice administration
A practical understanding of patient privacy and confidentiality
Experience managing appointments, telephone calls and competing priorities
Strong attention to detail and accurate data-entry skills
Confidence processing patient accounts and payments
An understanding of professional boundaries and when clinical matters must be escalated
The ability to follow established procedures while using sound judgement
A reliable, accountable and team-focused approach
The ability to work across both Tamworth locations
Experience with
Best Practice Premier
is strongly preferred.
Experience with
HotDoc, Tyro, Medicare billing, WorkCover accounts, medical terminology or medical-record administration
will be highly regarded.
Hours and availability
Casual shifts may be rostered between
8:00 am and 8:00 pm, Monday to Sunday
.
Applicants should be available for a reasonable mix of:
Weekday shifts
Evening shifts
Saturday and Sunday shifts
Applicants are not expected to be available for every operating hour.
However, evening and weekend availability will be an important consideration.
Employment conditions
All successful applicants will:
Commence employment on a casual basis
Complete an initial probationary and performance review period
Be paid according to their applicable classification under the
Health Professionals and Support Services Award **** (Health Services Award)



[MA******]
Receive applicable casual loading, penalty rates and allowances
Be rostered according to operational requirements and confirmed availability
What we offer
A varied role within a growing multidisciplinary practice
Experience across two different medical-practice environments
Ongoing learning and career development in healthcare administration
Opportunities to expand your billing, systems and practice-administration knowledge
Support to develop broader responsibilities as your capability and confidence grow
The opportunity to contribute practical ideas and help improve administration workflows
How to apply
Please apply through Indeed with:
Your current resume
A short cover letter outlining your medical reception or practice-administration experience
Your availability between 8:00 am and 8:00 pm, Monday to Sunday
Details of your experience with Best Practice Premier, HotDoc, Tyro and Medicare billing
Confirmation that you can work across both MyGP Hub locations
A brief example of how you have managed competing priorities in a medical reception environment
Applications will be reviewed as they are received.
Suitable applicants may be contacted for an interview before the advertisement closes.
Pay: From $***** per hour
Ability to commute/relocate:
Tamworth NSW: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Do you have at least 12 months of recent experience in medical reception or medical-practice administration?
How many years of medical reception or medical-practice administration experience do you have?
Which systems have you used confidently in a medical-practice environment?
Why are you interested in joining MyGP Hub, and what would you like to develop further in your healthcare administration career?
Work Authorisation:
Australia (Required)
Work Location: In person

📌 Experienced Medical Administrator (New South Wales)
🏢 My GP Hub
📍 New South Wales