Customer Service Team Leader – Join a Leading Australian Machinery Company
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Location:
Welshpool, WA
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Full Time
About Us
Crommelins Machinery is a proudly Australian-owned business supplying high-quality, innovative equipment to hire, construction, agricultural, and DIY markets for over 60 years.
Based in Welshpool, we're known for our commitment to reliability, excellent customer service, and a great team culture.
The Opportunity
We are seeking a motivated
Customer Service Team Leader
to join our energetic operations team.
This is a hands-on role with variety – ideal for a quick learner who enjoys critical thinking and decision making, has a good work ethic, and thrives in a fast-paced environment.
Key Responsibilities
Lead the customer service and provides sales team support on pricing, stock availability and customer analysis.
Provide back up for customer service team during peak periods of inbound calls.
Manage price increases including customer approval and system update.
Provide monthly reports on customer/ product sales and identify trends and opportunities.




Provide reports to the CEO and leadership team on key metrics.
Manage escalated customer relations and warranties.
Monitor products margins and investigate where required.
Assist in the launch of new products and services
Local procurement, part maintenance and purchasing.
About You
Full working rights in Australia
(Mandatory)
Strong attention to detail and pride in your work
A positive attitude and team-first mentality
Microsoft Office literate
(Excel Mandatory)
Intermediate Hubspot experience
(Mandatory)
Experience in equipment, components and machinery industry preferred
Adaptable and versatile to situations
Ability to lead and decision make
Minimum 3-5 years of customer service management experience required
Why Join Us?
✅ Full time, stable work with a well-established business
✅ Supportive team culture and friendly work environment
✅ Uniforms provided
✅ Free onsite parking

📌 Customer Service Team Leader (Perth)
🏢 Crommelins Machinery
📍 Perth