Operations Administrator – Work From Home
Work from home | Perth, Melbourne or Sydney preferred | Full-time
Help us deliver events that make a difference across Australia
Are you an organised, proactive and people-focused administrator who loves keeping things running smoothly?
Do you enjoy variety, solving problems, communicating with customers and taking ownership of your work?
If so, we'd love to hear from you.
The Disability Events Community (DEC)
and
The Aged Care Events Community (ACEC)
are rapidly growing national organisations that deliver free community expos across Australia, connecting individuals, families, carers and professionals with trusted local service providers and information.
Our mission is simple:
make it easier for Australians to access trusted information, discover local supports and build meaningful community connections.
As we continue to grow, we're looking for an
Operations Administrator
to join our remote team and play an important role in keeping our day-to-day operations running smoothly.
About the role
This is a genuine
work-from-home position
, ideally suited to someone based in
Perth, Melbourne or Sydney
.
You'll be at the heart of our daily operations, working across our disability and aged care brands and supporting events held throughout Australia.
Your days will be wide-ranging.
You'll communicate with stallholders, community members, venues, suppliers and sponsors, manage administration, coordinate operational tasks, prepare documentation, maintain systems and support our leadership team.
This isn't a role where you'll be doing the same thing every day.
We're looking for someone who can
hit the ground running, work autonomously, stay calm when things get busy and take genuine ownership of getting things done.
What you'll be doing
Your responsibilities will include:
Managing shared email inboxes across our brands
Responding to customer, stallholder, sponsor, venue and supplier enquiries




Answering phone enquiries in a professional and friendly manner
Supporting prospective stallholders through the booking process
Preparing and issuing invoices and assisting with payment follow-up
Maintaining accurate databases, spreadsheets and internal records
Updating booking systems and event documentation
Preparing correspondence, forms and operational documents
Coordinating operational tasks across upcoming events
Assisting with venue and supplier coordination
Preparing and distributing stallholder information packs
Maintaining operational checklists and procedures
Assisting with supplier sourcing and obtaining quotations
Identifying opportunities to improve systems and processes
Providing administrative support to the leadership team
Occasionally assisting at local community expos when additional operational support is required
What we're looking for
We're looking for someone who is
highly organised, reliable and proactive
, with excellent attention to detail and a genuine desire to help people.
You'll ideally have:
Previous experience in administration, operations or customer service
Excellent written and verbal communication skills
A professional and confident phone manner
Strong organisational and time-management skills
Excellent attention to detail
The ability to manage multiple priorities at once
Strong problem-solving and decision-making skills
The ability to work independently and stay productive in a WFH environment
Intermediate to advanced Google Workspace skills
Strong computer literacy and the ability to learn new systems quickly
You'll stand out if you also have:
Experience using
Xero




Experience using
Canva
Previous experience supporting events or community programs
Experience in the disability, aged care or broader community sectors
Experience working as part of a remote team
Most importantly, you'll be someone who...
Takes ownership and gets things done
Can work autonomously with minimal direction once given instructions
Is highly organised and naturally keeps on top of the details
Is friendly, approachable and genuinely customer focused
Remains calm when things get busy
Is solutions-focused and uses initiative
Is adaptable and happy to jump in and help wherever needed
Is reliable and accountable for their work
Looks for ways to improve systems and processes rather than simply following them
Enjoys helping people and wants their work to have a positive impact on the community
Why join us?
This is an opportunity to join a
purpose-driven, rapidly growing Australian organisation
where the work you do directly contributes to helping people access information, services and meaningful community connections.
You'll enjoy:
Genuine work-from-home flexibility
A supportive and collaborative team environment
A role where no two days are the same
The opportunity to work across two growing national brands
Occasional opportunities to attend and support community expos
Professional development and career growth opportunities
The chance to contribute to the continued growth of an exciting national organisation
Our values
Our team is guided by five core principles:
Community First | Exceptional Customer Service | Integrity | Continuous Improvement | Collaboration
If you're someone who takes pride in being organised, enjoys helping people, thrives on variety and wants to be part of an organisation making a genuine difference in communities across Australia,
we'd love to hear from you.
Apply now and tell us why you're the right person to join our team.

📌 Operations Administrator (Perth)
🏢 Disability Events Community
📍 Perth