About IRT
Founded in ****, IRT's mission was to provide better options in housing and care for older people.
Now 50 years later, our purpose remains the same.
We improve the lives of more than **** people every day in NSW, the ACT and Qld.
We're one of Australia's largest community-owned providers of independent living, aged care and home care.
We're proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.
IRT is an equal opportunity employer.
We find excellence in diversity and are committed to creating an inclusive environment for all employees.
We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.
About the Role
As a Service Coordinator, you will play a key role within the Home Care Service Coordination team.
This role is responsible for the people resource provision to IRT Home Care customers while delivering high quality customer support.
This role is a 6-month contract based out of Wollongong.
Your responsibilities will include:
Effectively manage rosters and allocate resources to consistently meet customer needs.
Provide support for system upgrades and assist with project-related tasks as required.
Support and assist system upgrades and other project requirements.
Respond promptly and professionally to customer inquiries, ensuring their concerns are addressed efficiently and courteously.
Work collaboratively with both internal and external stakeholders, maintaining open lines of communication to achieve regional and organisational goals.




Provide comprehensive administrative support across all aspects of service coordination.
To Be Successful You Will Have
Superior and clear verbal and written communication skills
Robust and proven experience in high-volume administration roles, experience in staff rostering and scheduling will be highly regarded
Demonstrated negotiation, problem-solving, and decision-making skills
Exceptional time management, organisational and data entry skills to appropriately plan and prioritise work to meet strict deadlines without compromising on quality.
Ability to interpret and apply home care policies, procedures, and guidelines to ensure compliance and quality service delivery.
Experience with AlayaCare or similar software package and customer service phone systems will be highly regarded.
Benefits for You
Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
Flexible working conditions
Birthday leave - relax and take a day off on us!
Professional and career development opportunities
Multiple career pathways
Discounted gym memberships
Free counselling via Employee Assistance Program (EAP) and staff wellness program
How to Apply
If this sounds like the right fit, click
"Apply Now"
, complete your details and submit.
You can also apply via our
Careers page
.
For questions, contact ******.
Please note: we can't accept applications or resumes by email—apply through
SEEK
or our
Careers page
.
Successful applicants will complete pre-employment checks, including references, a functional assessment, and a National Criminal History Check.

📌 Service Coordinator (Wollongong)
🏢 Irt Group
📍 Wollongong