ABOUT US
Gran's Van Association Inc is a valued member of the Devonport community having provided food relief services for 20 years.
With the ongoing increase to cost of living, many people in our community find it difficult to consistently maintain food security.
That is why we are starting Make It Fresh (market and café): an opportunity to support more people in Devonport with dignified access to affordable groceries and meals.
ABOUT THE ROLE
Gran's Van Association Inc is seeking an experienced and enthusiastic Café Manager to lead our café operations in Devonport, Tasmania.
This is a full-time position offering an exciting opportunity to manage all aspects of a busy café environment, from daily operations to staff management and customer service excellence.
You will be responsible for creating a welcoming atmosphere whilst ensuring the café runs smoothly and profitably.
This role is based on-site in Devonport, TAS ****, where you will be at the heart of our hospitality offering.
KEY RESPONSIBILITIES
Social Impact
Provide hands-on mentoring and training for staff, volunteers, and trainees, building their confidence, technical skills and employability
Foster a welcoming, culturally safe and inclusive workplace
Track and document the progress of participants to meet funding or organisational goals
Operations + Customer Experience
Manage day-to-day operations of the café in alignment with the organisations service provision goals and strategies
Ensure flawless execution of drink and food orders, maintaining specialty coffee standards and menu quality
Deliver exceptional customer service, responding to feedback and maintaining a welcoming community hub




Ensure all WHS and Food Safety regulations are strictly adhered to and documented
Finance + Business Management
Regular monitoring of revenue and expenditure to meet budget expectations and maximise profitability (within the scope of agreed service provision goals)
Manage inventory, order supplies, and negotiate with vendors as required
Liaise with the Manager in relation to the use of market products before they become waste
Liaise with the Manager in utilising leftover meals as pre-packaged meals available for sale in the café and / or market
Analyse sales data to make informed adjustments to menus, pricing and waste reduction
Personal Attributes
A passion for hospitality, service and community
Genuine interest in social enterprise and community building
Creative problem solving, innovative thinking and effective conflict resolution
Strong interpersonal skills, positive attitude and adaptability
Clear communication skills and the ability to lead by example
Flexible attitude to work hours and requirements
SKILLS + EXPERIENCE
•
Proven Experience
as a café manager or supervisor, ideally leading a team of baristas, front-of house staff, and volunteers
• Demonstrated ability to
build strong relationships
, providing feedback and encouraging development
•
Customer focussed




with a passion for delivering outstanding customer service
• High level
barista skills
with a solid understanding of grinder calibration and specialty coffee production
• A demonstrated passion for
social justice, community building
and supporting vulnerable or marginalised people
• Strong
problem-solving abilities
, proficiency with
POS systems
, and ability to
manage competing priorities
• Dedication to
ensuring a safe, inclusive and compliant workplace
environment
• Experience in
food quality management
• Experience in
catering for small events and functions
•
Food Safety Supervisor Certificate
•
Working with Vulnerable People
card
• Demonstrated ability to work as a key
member of a management team
EMPLOYMENT INFO
• 3-month evaluation period
• Annual review after initial evaluation period is complete
• Full-time, 38 hours per week
• Café open from minimum of 10am to 6pm, 5 days per week
•
Direct Report:
Make it Fresh Manager
•
Oversight by:
Gran's Van Board of Management
•
Restaurant Award [MA******]
WHY JOIN US
• Meaningful work that directly impacts the lives of local community members
• Access to ongoing learning
APPLY NOW
To apply for this exciting community service opportunity, please submit your resumé and a cover letter detailing your relevant experience and why you would be an excellent fit for this role.
We welcome applications from all candidates and encourage you to get in touch if you require any additional information or support during the application process.

📌 Café Manager (Devonport)
🏢 Gran's Van Association
📍 Devonport