We take pride in being an all-Australian-based telco and tech business.
We don't want to be like the rest, we want to change the game and provide our customers with the best experience possible.
Just look at our reviews.
In this role, you will provide first-class support to our residential customers.
We will give you all the training you need to be able to help our customers and progress your career.
This is a call-centre based role - you will be taking inbound calls and help with anything from basic troubleshooting to fault finding.
We want to empower you to problem solve and deliver our customers the best experience possible.
At Aussie Broadband we believe
difference
is something to celebrate.
Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve.
As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday.
Join us as we continue to grow and make a mark as the 5th largest telco in Australia!
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up.
What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down!
Our fantastic culture lives and breathes our values:
Don't be ordinary, be awesome
Think BIG
No bullsh*t
Be good to people
Have fun
We are proud to be a
B Corp Certified company
, which means we're valuable to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
We care about our community
through our Pledge 1% commitment , sponsorship programs and our paid staff community service leave offering.
But don't just take our word for it –
We have been named one of the top employers in Australia by
HRD magazine
.
The good stuff
26 weeks paid parental leave
for both




primary and secondary caregivers
(in addition to any government-paid leave)
Discounted internet
up to the value of $109 per month
20% off
our Mobile services
Day to day benefits
like Employee Assistance Program (EAP), discounts with big names like Origin, Specsavers, HCF and many more
Celebrating you!
With monthly rewards and recognition
Internal training
and resources for you to continue to learn, grow and achieve your career goals
Yearly allowance for amazing
Aussie merch
Fitness Passport
for access to multiple gyms and pools across Australia
Let's talk about you
In this role, you will work
8‐hour shifts
in our call centre on a
rotational roster
between
8am and 12am
, Monday to Sunday, including public holidays.
All team members are required to commit to
37.5 hours per week (full‐time equivalent)
.
An interest in learning about the telco industry (experience is helpful but not essential)
A genuine curiosity about IT and technology
A background in accounts or customer service
Confident computer skills and comfort with basic data entry
Warm, clear communication with a collaborative, empathetic approach
How will you support our "Why?"
Creating positive customer experiences while meeting service standards
Supporting customers with account and technical enquiries across multiple channels
Managing calls with care and attention
Gently troubleshooting non‐service‐related issues
Navigating challenging conversations professionally and escalating when needed
Following supportive help desk processes, account procedures, and privacy guidelines
Ready to join?
Hit the
apply button
to submit your application and our fantastic team will be in touch!
Even if you feel you don't meet all the requirements, we'd still love to hear your story.
We like to think outside the box with the people we hire.
If you have any questions, get in touch today with our team at
******
Just a heads up, we can't take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!

📌 Customer Service Consultant (Perth)
🏢 Aussie Broadband
📍 Perth