Manager, Investigations & STRA (Rental)
Clerk Grade
*****
Employment type:
Ongoing, Full-time
Base
salary: $149,739 – $173,174 per annum plus
superannuation
Location: Parramatta
– 4PSQ (Hybrid working arrangements - office attendance required 2–3
days per week).
An exciting opportunity has arisen within NSW Fair
Trading for a Manager, Investigations & STRA (Rental).
Be Part of the Future of Fair Trading
Fair Trading exists to ensure safe marketplaces for goods
services and homes in NSW.
At NSW Fair Trading, we're transforming how we
deliver for the people and communities of NSW.
Our new operating
model puts customers at the centre, strengthens our regulatory impact, and
enables our people to thrive.
We're building a modern, responsive,
and risk-based Fair Trading—one that understands the needs of people and
businesses, embraces collaboration and innovation, and delivers better outcomes
across the rental, strata, property, and consumer markets.
This next phase brings recent opportunities to help design
smarter regulation, improve customer experiences, and make a real
difference for the people of NSW.
If you're someone who:
Thinks deeply
about the needs of people and communities,
Is
motivated by great outcomes, not just processes, and
Wants
to be part of an organisation that's transforming how
regulation works—
...then there's a place for you in our future.
Join us as we build a Fair
Trading that's customer-centred, evidence-driven, and proudly focused
on public value.
About the
Role
As the Manager, Investigations & STRA (Rental), you will lead and
manage intelligence-led, risk-based investigation and enforcement activities
that prevent and respond to breaches of rental laws in NSW.
You will
oversee high-profile investigations, coordinate regulatory responses
across agencies, and promote a culture of excellence and integrity in
regulatory practice.
A key focus of
this role is the coordination of regulatory responses to shared accommodation
risks, complex tenancy matters, and breaches of the Short-Term Rental
Accommodation Code of Conduct.
You will work closely with other regulators and




agencies to address issues that cross organisational boundaries,
ensuring a collaborative approach to enforcement and compliance.
You will also
play a vital role in working with vulnerable people,
providing protections and support to ensure safe and decent rental
homes for all in NSW.
Your leadership will help ensure that the needs of those
at risk are understood and addressed through fair, effective, and compassionate
regulatory action.
Your Responsibilities Will Include
Providing
operational direction and leadership to deliver innovative,
intelligence-led investigation and enforcement activities.
Overseeing
complex and high-profile investigations, providing strategic advice and
recommendations to secure compliance.
Building
and maintaining strong partnerships with regulatory agencies,
industry bodies, and internal stakeholders to address shared accommodation
risks and complex tenancy matters.
Leading
the response to breaches of the Short-Term Rental Accommodation
Code of Conduct, ensuring effective enforcement and stakeholder
engagement.
Ensuring
staff maintain current knowledge of relevant legislation,
policies, and investigative practices.
Promoting
continuous improvement, accountability, and excellence in regulatory
operations.
Contributing
to strategic planning and risk assessment to support future
regulatory activities.
Championing
a customer-focused approach, particularly in supporting vulnerable people
and communities.
About You
We are seeking a dynamic and experienced
regulatory investigations leader who:
Brings
substantial experience in investigations, enforcement, or regulatory
compliance.
Has strong
leadership and team management skills in fast-paced operational
environments.
Demonstrates
sound knowledge of relevant legislation, investigative methodologies,




and strong commitment to excellent customer service.
Communicates
with influence and acts with integrity and accountability.
Is
committed to working collaboratively with other regulators and
stakeholders to achieve the best outcomes for the people of NSW.
Holds
relevant qualifications such as Certificate IV in Government
Investigations (or equivalent), and a valid NSW driver's licence.
When Applying
Provide a cover letter and resume (maximum 3 pages) that outline your experience and how you meet the role's key capabilities.
Salary Grade
*****
, with the base salary for this role starting
at $****** base plus superannuation
Click
Here
to access the Role Description
.
For enquiries relating to recruitment please
contact Judy Torres via ******.
Visit the
Capability Application Tool
to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
Closing Date: Wednesday, 11th March **** (at 9:59am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.
We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform.
Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.
You can view our full diversity and inclusion statement
here
.
We want you to bring your best self to this application process.
If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact ****** or ************.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process

📌 Manager, Investigations & Stra (Australia)
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