Senior Cloud & Infrastructure Engineer (L3) • Certus Recruitment Group • Sydney, New South Wales, Australia (Hybrid)
Senior MSP Engineer (L3) | Azure, Modern Workplace, Projects & Pre‑Sales
Senior MSP Engineer (L3) | Escalations, Projects + Pre Sales (Azure, M365, E8, Networking)
North Parramatta, NSW 2151 (Hybrid) – 2‑3 days per week in the office

Permanent Full‑Time | $115,000 – $135,000 + Super (depending on experience)

Our client is seeking a Senior MSP Engineer (L3) | Senior Azure & Modern Work Engineer to join their growing team in North Parramatta (Sydney). This is a diverse senior‑level role combining technical leadership, project delivery, escalations, and pre‑sales responsibilities.

This opportunity is ideal for an experienced MSP professional who enjoys working across multiple disciplines and wants to play a key role in designing, delivering, and supporting modern IT environments.

The Opportunity

You are strong in Azure and understand contemporary cloud, identity, security, and Microsoft 365. You've worked across endpoint management and hybrid environments and know how complex client environments can become.
More importantly, you've fixed them—and now you want to design them properly from the start.

This role is centred around Azure and Up-to-date Workplace technologies, including Microsoft 365, identity, endpoint management, and security, supported by broader infrastructure technologies such as Windows Server, networking, firewalls, wireless, and hybrid environments.

You'll act as a senior technical resource across the business, handling project delivery, supporting pre‑sales engagements, and serving as a final escalation point when required. While the business already has a dedicated L3 escalation engineer,



you'll provide coverage and support as needed to ensure continuity, redundancy, and capacity across the team.

What You’ll Be Doing

Designing and delivering Azure and Modern Workplace solutions end‑to‑end
Acting as a senior escalation point across cloud, Microsoft 365, networking, and infrastructure environments
Delivering projects across Azure, Microsoft 365, Windows Server, and hybrid environments
Supporting solution design and pre‑sales activities
Driving best practice across cloud, identity, security, and infrastructure
Improving and supporting broader client environments where required
Mentoring engineers and contributing to team capability

Managing competing priorities across projects, escalations, and customer initiatives

Technical Environment

You’ll be working across:

Microsoft Azure
Microsoft 365
Intune & Endpoint Management
Entra ID / Azure AD
Windows Server
Hybrid Infrastructure
Networking
Firewalls
Switching
Wireless Technologies

Security & Compliance Solutions

What We’re Looking For

Proven experience working in a Managed Services Provider (MSP) environment
Microsoft 365 and modern workplace solutions (Intune, endpoint management)
Azure architecture, identity and security best practices
Hybrid environments including Windows Server
Security, compliance and identity strategy
Automation, AI and evolving Microsoft technologies




Essential 8 Remediation in the Cyber Security arena (bonus but not essential)
Experience delivering infrastructure and cloud projects
Ability to operate as a senior escalation engineer when required
Strong client‑facing communication and consulting skills
Pre‑sales and solution design experience highly regarded
Excellent troubleshooting and problem‑solving abilities
Strong organisational skills with the ability to manage multiple priorities

Positive attitude and strong cultural fit

Why This Role Stands Out
This is more than a support role.
You’ll have the opportunity to influence solution design, lead project delivery, support strategic client outcomes, and contribute to the continued growth of a successful MSP.

The ideal candidate is someone who can comfortably move between technical escalations, project implementation, and pre‑sales conversations while maintaining exceptional service standards.

Working Arrangements

The role is office‑based during onboarding and training to ensure a thorough understanding of the business, clients, and internal processes.

Following successful onboarding, employees have the flexibility to work from home up to two days per week.

Please note: This position is not suitable for candidates seeking a fully remote role.

Values

High Standards
Accountability
Trust

Continuous Improvement

Senior engineers are expected to lead by example and play a key role in maintaining these values across the business.
As part of the final stages of the recruitment process, successful candidates will be required to complete a National Police Check.

Interested candidates with full Australian working rights are encouraged to apply and join a growing, forward‑thinking team.

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📌 Engineer - Azure (Sydney)
🏢 Certus Sales Recruitment
📍 Sydney