Success Factors Service Delivery & Implementation Manager
Location: Perth, Western Australia
Salary: AUD 129,311 – 142,018 Annual Gross
Key Responsibilities
1. Success Factors Project Delivery (New Implementations)
Lead end-to-end Success Factors implementations (EC and additional modules), including requirements, design, build, test, cutover, and go‑live.
Run onsite workshops for discovery, blueprinting, and solution validation.
Ensure alignment with business objectives, regulatory requirements, and HR transformation roadmaps.
Oversee data migration, integration readiness, and organisational change readiness.
Drive quality assurance across configuration, testing cycles (SIT/UAT), and release cycles.
1. Service Delivery, Support & Operations Excellence
Oversee day‑to‑day support operations (incidents, requests, defects, enhancements) post go‑live.
Ensure SLAs/OLAs are met and maintain operational stability and system performance.
Monitor ticket trends and drive system optimisation based on analytics.
Implement strong incident, problem, and change management practices.
1. Innovation, Automation & AI‑Enabled HR Improvements
Identify opportunities to incorporate Success Factors latest releases, AI‑driven capabilities, automation, and process optimisation.
Drive adoption of new SAP innovations (e.g., Joule, AI copilots, automation tools, continuous performance enhancements).
Lead innovation pilots, proof‑of‑concepts, and experience‑improvement initiatives.
Promote best practices in digital HR experience, employee engagement, and process simplification.
1. Stakeholder & Onsite Client Management
Serve as the primary onsite contact for HR, IT, Transformation, and business stakeholders.
Conduct project steering committees, operational service reviews, and governance meetings.
Manage communication, expectations, risks, escalations, and delivery outcomes with clarity and confidence.
Build strong relationships across business units to promote system adoption and continuous value.
1. Onshore‑Offshore Global Delivery Management
Lead and coordinate both onsite and offshore delivery teams.
Ensure structured handovers, adherence to SOPs, & alignment across time zones.
Mentor team members, drive capability uplift, and foster a culture of ownership and innovation.
1. Change Requests, Enhancements & Release Management
Oversee assessment, estimation, and delivery of change requests and enhancements.
Manage release plans, regression testing, deployment governance, & communication.
Drive continuous improvement cycles based on user feedback and analytics.
Required Skills & Experience
8‑12+ years in SAP Success Factors implementation and support, including project delivery.
Strong hands‑on experience in EC plus at least one additional module.
Previous experience leading onsite engagements with senior business stakeholders.
Proven track record in delivering new Success Factors projects (greenfield or major enhancement programmes).
Strong knowledge of ITIL processes and service delivery excellence.
Experience with global delivery models (onshore‑offshore).
Familiarity with AI‑driven HR innovations and digital transformation trends.
Excellent communication, facilitation, and stakeholder management skills.
Preferred Qualifications
Experience in regulated industries (public sector, financial services, government).
SAP certifications (Success Factors Associate/Professional level).
Exposure to SAP BTP, SAP CPI integrations, workflow automation, or HR analytics.
Benefits
Health and Well‑being programs
Access to Fitness and Gym Memberships
Employee Assistance Program (EAP)
Flexible working arrangements (hybrid, based on role and business needs)
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive setting for all employees. Infosys is proud to be an equal opportunity employer.
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📌 Project Manager - SAP SuccessFactors (Perth)
🏢 Infosys
📍 Perth