Take ownership of IT service delivery at a large, busy school campus in Upper Coomera, with an established support team behind you and a Level 1 technician working alongside you.

About Klearnet Solutions

Klearnet Solutions has been supporting businesses and schools across Brisbane, Logan and the Gold Coast since 1999. We deliver everything from day-to-day support through to networking, security and cloud projects, and we pride ourselves on long-standing client relationships built on genuinely good service.

About the role

Based onsite five days a week, you will manage the operation of the campus ICT network and end-user computing setting, act as the Level 2/3 escalation point for the site and oversee and mentor a Level 1 onsite technician.

This is a hands‐on role with plenty of variety. One minute you might be working on server or network infrastructure, the next you are rolling out devices or helping a staff member get their classroom technology working. You will have the autonomy to run the site day to day, with the wider Klearnet team behind you when you need it.

Key responsibilities

- Manage the day-to-day operation of the campus ICT network and associated services
- Oversee, mentor and coordinate the work of a Level 1 onsite technician
- Provide advice and assistance on maximising ICT operations across the campus, including acquisition, installation, operation, maintenance, repair and replacement of equipment
- Provide effective and efficient support to staff and students, resolving problems with computing facilities while maintaining a strong customer focus
- Support the campus community with technical advice, instruction and assistance with electronic equipment, in line with site and manufacturer policies, guidelines and network standards




- Assist with training staff on the effective application of ICT tools
- Carry out regular preventative maintenance, along with routine and emergency repairs, across ICT facilities and associated equipment
- Maintain accurate records and documentation relating to ICT support and infrastructure
- Communicate with various stakeholders, including site leadership, vendors and external support teams, and provide technical advice when required

About you

- Strong technical knowledge of server hardware, configuration and networking peripherals
- A high level of understanding of PC desktop and laptop systems, Apple iPads and printer support
- Solid understanding of Local Area Networks and Wide Area Networks
- Experience using remote support tools to manage servers and workstations
- Sound working knowledge of network security and security protocols
- Excellent communication and interpersonal skills with a solid client focus
- Strong analytical and problem-solving skills, with the ability to research, identify and apply creative solutions
- Able to work as part of a team, with the confidence to guide and develop a junior technician
- Previous experience in a school or education environment will be highly regarded

Requirements

- A current Working with Children Check (paid Blue Card), or the ability to obtain one prior to commencement
- Willingness to complete site‐specific inductions and certifications required to administer the campus network

Why join Klearnet

- $80,000 per year plus superannuation
- Stable, full‐time role with consistent Monday to Friday hours
- The autonomy of running your own site, backed by an experienced technical team
- Ongoing training and development, including vendor certifications
- A supportive, down‐to‐earth team that has been doing this for over 25 years

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📌 Level 2/3 It Technician (Onsite) (Gold Coast)
🏢 Klearnet Solutions
📍 Gold Coast