Community Support Volunteer – Help People Access Financial Support in Cairns
At Good Shepherd, we work alongside women, girls and families to create a future where everyone is safe, robust, well and connected.
About us
At Good Shepherd, we partner with communities to support people experiencing disadvantage to thrive. We deliver inclusive, place-based programs, including financial wellbeing services, No Interest Loans (NILS), financial counselling, family and domestic violence support, and community-based initiatives.
Our Community Hubs and Good Money Stores are welcoming, accessible spaces where people can connect with services and get the support they need.
About the role
We are seeking friendly and reliable volunteers to join our Cairns Valuable Money hub.
In this role, you will be a welcoming presence, supporting community members to navigate services, respond to enquiries, and access financial and community support. You will also assist with administrative tasks to help keep the hub running smoothly.
What the role involves
Welcoming people to the hub in person, by phone or email
Supporting community members to understand and access available services
Assisting people to gather information or documentation to access support




Providing referrals to internal and external services, as directed
Supporting the team with general administration (emails, bookings, data entry)
About you
Friendly, welcoming and enjoys interacting with people
Organised and comfortable with basic administrative tasks
Has strong communication and interpersonal skills
Is reliable and able to commit to a regular volunteering schedule
Values inclusion, respect and community connection
Multilingual volunteers and those with interest in community services are encouraged to apply.
What you'll gain
Induction training and ongoing support
A dedicated supervisor and connection to a supportive volunteer team
Opportunities to build skills and contribute meaningfully to your community
Insight into financial inclusion and community services
You're welcome to reach out for a chat to learn more about the role at
Category
Community Services
Commitment
Regular - more than 6 months
Type Of Work
Accounting & Finance,Administration & Office Management,Companionship & Social Support,
Time Required
5 to 15 hours per week - versatile to your schedule within business hours.
Cairns hub open Monday – Friday, *am – 3.00pm

📌 Community Support Volunteer Financial Inclusion Cairns, Qld Queensland (Australia)
🏢 Good Shepherd Australia New Zealand
📍 Australia