Optus is seeking a Manager Service Operations to lead Service Centre teams toward operational excellence across Sydney and Melbourne. This role centers on aligning policies, improving processes, and delivering superior customer outcomes in a rapid-paced workplace.
You will drive ITIL best practices, manage enterprise service operations, and coach teams to achieve high performance with a focus on customer satisfaction and continuous improvement.
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📌 Service Operations Manager – Customer Excellence Sydney
🏢 Optus Enterprise
📍 Sydney
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