CUE-X People is seeking
expressions of Interest
for
Application Support Specialists
Level 2.
Roles ideally based in Canberra.
Due to the Nature of this Client work you must be an Australian Citizen with an active Security Clearance highly desirable.
Experience
Provide
second-line technical support
for business applications, ensuring incidents and service requests are resolved efficiently while maintaining system stability and performance.
Investigate and resolve
L2 incidents and service requests
escalated from Level 1 support
Perform
root cause analysis
and implement fixes or workarounds
Monitor application performance and
proactively identify issues
Support
application deployments, upgrades, and changes
Work closely with development teams for
bug fixes and enhancements
Maintain
documentation, knowledge base articles, and runbooks
Participate in
on-call support
if required
Ensure adherence to
SLAs, incident, and change management processes
Solid understanding of




application architectures
(web, client-server, APIs)
Solid
problem-solving and analytical skills
Clear communication with both
technical and non-technical stakeholders
Ability to
prioritise and manage multiple issues
About - CUE-X People
CUE-X People is a boutique Canberra based consultancy. It works with Defence and government to make their tech smarter, secure and more productive. CUE-X has a deep experience in Defence and government. We understand the challenges they have with outdated systems, security and the need to be more productive and customer focussed. CUE-X has a team of highly talented locally based cleared professionals that know how to transform ICT in Defence and government and large organisations. CUE-X partners with major organisations who require the specialist skills and people to help them implement technology.
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📌 Application Support Analyst Canberra (Australia)
🏢 Cue-X
📍 Australia