At Sunshine Mitre 10, this isn't just a job, it's joining what we call a family, with over 450 employees throughout Queensland and 18 sites, you are a part of a legacy that is engaged with the local community and has been serving the community in Trade & DIY Hardware and Building since . With our wide reach of sites throughout Queensland, the development opportunities for personal and business growth are endless, and all while working in a fun, dynamic and family friendly environment. Want to be a part of something different and leave a positive impact in the community in which you work? Sunshine Mire 10 is your new home.
Job Description
The Despatch Co-Ordinator is responsible for effective operation of despatch functions. The role consists of customer service and liaison, run and delivery vehicle allocation, releasing orders, maintaining safety and quality standards and ensuring delivery in full and on time (DIFOT). The Despatch Co-Ordinator plays a pivotal role in maintaining a high standard delivery offer across the site. Reporting to the Site manager this role will be varied and require someone with great organisation skills your main responsibilities will centre around the communications to and from the logistics business to ensure our customer orders will be delivered in full on time.
The role
Monitor and action all incoming emails
Action delivery order callups
Monitor and action Despatch emails.
Communication and follow up with suppliers regarding stock and special-order deliveries and eta's
Customer delivery communication and confirmations via phone, email, or text
Marking and filing of paperwork
Communicate job information with internal truck drivers and hire transport operators
Action and communicate backorders
Upload jobs to POD system
Assist with driver run setups and job allocations
Assist with order releases & uploads through our truck tracking system
Assist with logistics reporting
Assist with DIFOT investigation and resolution
Ideally you will have or be
Computer literate
Excellent attention to detail
Great communication skills
Prior administration experience in multi-tasking
Well-developed written and verbal skills
Benefits
Career opportunities across the Sunshine Mitre 10 Group
Significant staff discounts on offer
Outstanding employee advantages via health & wellbeing programs
Be rewarded with a valuable work life balance
Ongoing training to help grow & develop