CUE-X People is seekingexpressions of InterestforApplication Support Specialists- Level 2.Roles ideally based in Canberra.
Due to the Nature of this Client work you must be an Australian Citizen with an active Security Clearance highly desirable.
Experience
Providesecond-line technical supportfor business applications, ensuring incidents and service requests are resolved efficiently while maintaining system stability and performance.
Investigate and resolveL2 incidents and service requestsescalated from Level 1 support
Performroot cause analysisand implement fixes or workarounds
Monitor application performance andproactively identify issues
Supportapplication deployments, upgrades, and changes
Work closely with development teams forbug fixes and enhancements
Maintaindocumentation, knowledge base articles, and runbooks
Participate inon-call supportif required
Ensure adherence toSLAs, incident, and change management processes
Robust understanding ofapplication architectures(web, client-server, APIs)




Strongproblem-solving and analytical skills
Explicit communication with bothtechnical and non-technical stakeholders
Ability toprioritise and manage multiple issues
About - CUE-X People
CUE-X People is a boutique Canberra based consultancy.
It works with Defence and government to make their tech smarter, secure and more effective.
CUE-X has a deep experience in Defence and government.
We understand the challenges they have with outdated systems, security and the need to be more productive and customer focussed.
CUE-X has a team of highly talented locally based cleared professionals that know how to transform ICT in Defence and government and large organisations.
CUE-X partners with major organisations who require the specialist skills and people to help them implement technology.
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📌 Application Support Analyst Canberra
🏢 Cue-X
📍 Canberra