Location:Gold Coast, QLD
Work Type:Casual, Office-Based Role
What makes us different?
Great team setting and vibes!
Pet-friendly office space.
No weekend, public holiday or night work - we fit around your lifestyle and personal commitments.
About us:
Budget Pet Products is Australia's largest family-owned online pet retailer.
Our vision is to make pet ownership fun and affordable, yet easy.
As a family-owned business, we prioritise employee wellbeing and are committed to creating a fun, innovative, and supportive workplace culture where every team member feels valued.
About the role:
Join our friendly, pet-passionate team in a key role, delivering outstanding support to our customers and ensuring they have a positive experience with our products and services.
This position requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
What you'll do:
Respond to customer inquiries via phone, email, and live chat in a timely and qualified manner.
Provide product and service information to customers.
Process customer orders, Click & Collect requests, returns, exchanges, and refunds.




Assist customers with Click & Collect enquiries, including order collection, availability, and collection procedures.
Resolve customer complaints and issues in a qualified and satisfactory manner.
Maintain accurate customer records and documentation.
Collaborate with other departments to ensure a seamless customer experience and high levels of customer satisfaction.
Continuously develop customer service skills and maintain up-to-date knowledge of products, services, policies, and procedures.
What you'll bring:
Previous experience working in a customer service-based role (preferably within a call centre environment).
A great attitude and friendly phone manner.
Strong interpersonal and problem-solving skills.
Comfortable working independently as well as within a team.
Confidence using various computer systems inc.
Microsoft Office, Live Chat and CRM platforms.
A love for pets (industry knowledge is a bonus!)
Apply now!
Turn your passion for people & pets into a career by submitting your application today!
We can't wait to hear from you.

📌 Customer Service Representative Gold Coast
🏢 Budget Pet Products
📍 Gold Coast