A fantastic opportunity is available for a motivated and customer focused professional to join a leading global insurance brokerage within their high volume SME broking division based in Ormeau.This role is ideal for someone with strong phone-based customer service or sales experience who is looking to build a longterm career within insurance broking.
Full training and support towards Tier 1 qualification will be provided.
Located approximately 30 minutes from the Brisbane CBD and central Gold Coast, this office has a strong team culture with excellent internal progression opportunities.
Key Responsibilities
Manage a portfolio of SME insurance clients
Handle policy renewals and retention conversations
Build robust relationships with clients over the phone and via email
Provide general insurance advice and discuss appropriate coverage options
Liaise with insurers to source suitable policies and pricing
Manage cancellation and retention strategies
Maintain accurate client records and policy documentation
Work collaboratively within a team-focused environment
About YouPrevious experience within customer service, sales, call centre, retail,



banking, hospitality, or other phone-based settings
Strong communication and relationship-building skills
Comfortable working in a sales-focused environment
Professional presentation and office experience preferred
Positive attitude with a willingness to learn and develop
Insurance experience or Tier 1 qualification is advantageous but not essential
What's On OfferUp to $85K package
Full support to complete Tier 1 qualification
Clear career progression pathways into Business Development Executive roles
Strong team culture and supportive leadership
Stable Monday to Friday hours: 8:30am – 5:00pm
Office-based for the first 6 months, with 2 days work from home available thereafter
Opportunity to join a business with consistent internal growth and promotion opportunities
This is an excellent chance for someone wanting to transition into a professional corporate career with longterm development, structured training, and achievable targets within a supportive environment.

📌 Customer Service Executive Gold Coast (Australia)
🏢 Kennedy Reid
📍 Australia